/* ─── Botões ───────────────────────────────────────────── */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 40px;
  padding: 0 18px;
  border-radius: 11px;
  font-size: 13px;
  font-weight: 600;
  letter-spacing: -0.02em;
  border: 1px solid transparent;
  transition:
    background var(--duration-fast) var(--ease-out),
    border-color var(--duration-fast) var(--ease-out),
    color var(--duration-fast) var(--ease-out),
    box-shadow var(--duration-fast) var(--ease-out),
    transform 90ms var(--ease-out);
  cursor: pointer;
  white-space: nowrap;
  background: var(--bg-muted);
  color: var(--text-primary);
  box-shadow: var(--shadow-xs);
}

.btn:hover {
  background: var(--bg-hover);
  border-color: var(--border);
}

.btn:active {
  transform: scale(0.98);
}

.btn-primary {
  background: linear-gradient(175deg, #818cf8 0%, var(--primary) 42%, var(--primary-hover) 100%);
  color: var(--text-on-primary);
  border-color: rgba(255, 255, 255, 0.12);
  box-shadow:
    var(--shadow-xs),
    inset 0 1px 0 rgba(255, 255, 255, 0.16),
    0 4px 18px rgba(99, 102, 241, 0.28);
}

.btn-primary:hover {
  background: linear-gradient(175deg, #a5b4fc 0%, #6366f1 45%, #4f46e5 100%);
  border-color: rgba(255, 255, 255, 0.18);
}

.btn-secondary {
  background: var(--bg-card);
  color: var(--text-primary);
  border-color: var(--border);
  box-shadow: var(--shadow-xs);
}

.btn-secondary:hover {
  background: var(--bg-subtle);
  border-color: var(--border-strong);
}

.btn-danger {
  background: #dc2626;
  color: white;
  box-shadow: 0 2px 8px rgba(220, 38, 38, 0.25);
}

.btn-danger:hover {
  background: #b91c1c;
}

.btn-sm {
  min-height: 30px;
  padding: 0 11px;
  font-size: 12px;
  border-radius: 8px;
}

.btn-full,
.btn-block {
  width: 100%;
}

/* ─── Cards ──────────────────────────────────────────── */
.card {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-xl);
  padding: 24px clamp(20px, 3vw, 28px);
  box-shadow: var(--shadow-sm);
  transition:
    border-color var(--duration-fast) var(--ease-out),
    box-shadow var(--duration-fast) var(--ease-out);
}

.card:hover {
  border-color: rgba(99, 102, 241, 0.18);
  box-shadow: var(--shadow-md);
}

.stats-grid > .stat-card:hover {
  border-color: var(--border-strong);
}

/* ─── Inputs ─────────────────────────────────────────── */
.form-group {
  margin-bottom: 18px;
}

.form-group label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.01em;
  text-transform: none;
  color: var(--text-secondary);
  margin-bottom: 7px;
}

.form-label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.01em;
  color: var(--text-secondary);
  margin-bottom: 7px;
}

.form-control {
  width: 100%;
  min-height: 42px;
  padding: 10px 15px;
  border: 1px solid var(--border);
  border-radius: 11px;
  font-size: 14px;
  font-weight: 400;
  color: var(--text-primary);
  background: var(--bg-input);
  transition:
    border-color var(--duration-fast) var(--ease-out),
    box-shadow var(--duration-fast) var(--ease-out);
  outline: none;
}

select.form-control {
  cursor: pointer;
}

.form-control:focus {
  border-color: var(--border-focus);
  box-shadow: 0 0 0 3px var(--primary-ring);
}

.form-control::placeholder {
  color: var(--text-muted);
  opacity: 0.85;
}

/* ─── Badges ─────────────────────────────────────────── */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 9px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.015em;
  border: 1px solid transparent;
}

.badge-open {
  background: var(--status-open-bg);
  color: var(--status-open);
  border-color: rgba(217, 119, 6, 0.2);
}

.badge-pending {
  background: var(--bg-subtle);
  color: var(--text-secondary);
  border-color: var(--border);
}

.badge-progress,
.badge-in_progress {
  background: var(--status-progress-bg);
  color: var(--status-progress);
  border-color: rgba(37, 99, 235, 0.18);
}

.badge-paused {
  background: var(--status-paused-bg);
  color: var(--status-paused);
  border-color: rgba(124, 58, 237, 0.2);
}

.badge-finished {
  background: var(--status-finished-bg);
  color: var(--status-finished);
  border-color: rgba(5, 150, 105, 0.2);
}

.badge-archived {
  background: var(--bg-subtle);
  color: var(--text-secondary);
  border-color: var(--border);
}

.badge-low {
  background: var(--bg-subtle);
  color: var(--priority-low);
  border-color: var(--border);
}

.badge-normal {
  background: var(--status-progress-bg);
  color: var(--priority-normal);
  border-color: rgba(37, 99, 235, 0.15);
}

.badge-high {
  background: var(--status-open-bg);
  color: var(--priority-high);
  border-color: rgba(217, 119, 6, 0.2);
}

.badge-urgent {
  background: #fef2f2;
  color: var(--priority-urgent);
  border-color: rgba(220, 38, 38, 0.25);
}

body.dark .badge-urgent,
body.theme-dark .badge-urgent {
  background: rgba(220, 38, 38, 0.15);
}

/* ─── Tabelas ────────────────────────────────────────── */
.table-wrapper {
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.94) 0%, var(--bg-card) 8%);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-xl);
  overflow: hidden;
  box-shadow: var(--shadow-sm);
}

body.dark .table-wrapper,
body.theme-dark .table-wrapper {
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.04) 0%, var(--bg-card) 12%);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .table-wrapper {
    background: linear-gradient(180deg, rgba(255, 255, 255, 0.04) 0%, var(--bg-card) 12%);
  }
}

.table-wrapper--flush {
  margin-left: 0;
  margin-right: 0;
  width: 100%;
}

table {
  width: 100%;
  border-collapse: collapse;
}

thead th {
  padding: 13px 18px;
  text-align: left;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: var(--tracking-overline);
  color: var(--text-muted);
  background: linear-gradient(
    180deg,
    rgba(248, 250, 252, 0.98) 0%,
    rgba(241, 245, 249, 0.85) 100%
  );
  border-bottom: 1px solid var(--border-subtle);
}

body.dark thead th,
body.theme-dark thead th {
  background: linear-gradient(
    180deg,
    rgba(30, 34, 48, 0.95) 0%,
    rgba(22, 24, 34, 0.88) 100%
  );
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) thead th {
    background: linear-gradient(
      180deg,
      rgba(30, 34, 48, 0.95) 0%,
      rgba(22, 24, 34, 0.88) 100%
    );
  }
}

tbody td {
  padding: 13px 16px;
  font-size: 13px;
  font-weight: 400;
  border-bottom: 1px solid var(--border-subtle);
  color: var(--text-primary);
  vertical-align: middle;
  transition: background var(--duration-fast) var(--ease-out);
}

tbody tr:last-child td {
  border-bottom: none;
}

tbody tr:hover td {
  background: var(--bg-muted);
}

/* Tabela de dados (listagem de tickets) */
.data-table {
  table-layout: fixed;
}

.data-table td {
  min-width: 0;
}

.data-table .data-table__client-line {
  display: flex;
  align-items: baseline;
  gap: 3px;
  min-width: 0;
  font-size: 11px;
  line-height: 1.2;
}

.data-table .data-table__cn {
  font-weight: 600;
  flex: 0 1 auto;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.data-table .data-table__cdot {
  flex-shrink: 0;
  color: var(--text-muted);
  font-weight: 400;
}

.data-table .data-table__cemail {
  flex: 1 1 40%;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  color: var(--text-muted);
  font-size: 10px;
  font-weight: 400;
}

.data-table thead th {
  white-space: nowrap;
  padding: 4px 8px;
  font-size: 9px;
  font-weight: 600;
  line-height: 1.15;
  letter-spacing: 0.08em;
  color: var(--text-muted);
  background: rgba(248, 250, 252, 0.72);
  border-bottom: 1px solid var(--border-subtle);
}

body.dark .data-table thead th,
body.theme-dark .data-table thead th {
  background: rgba(30, 41, 59, 0.42);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .data-table thead th {
    background: rgba(30, 41, 59, 0.42);
  }
}

.data-table tbody td {
  padding: 4px 8px;
  line-height: 1.18;
  font-size: 12px;
  vertical-align: middle;
}

.data-table .ticket-num {
  font-size: 11px;
  font-weight: 600;
}

.data-table .data-table__muted {
  font-size: 11px;
  line-height: 1.18;
}

.data-table .badge {
  padding: 0 6px;
  font-size: 9px;
  font-weight: 600;
  line-height: 1.15;
  letter-spacing: 0.02em;
}

.data-table .sla-chip {
  padding: 0 5px;
  font-size: 9px;
  line-height: 1.2;
  gap: 3px;
}

.data-table .tickets-actions .action-btn {
  min-width: 22px;
  min-height: 22px;
  padding: 1px 4px;
  font-size: 12px;
}

.data-table .data-table__subject,
.data-table .data-table__ellipsis {
  font-size: 12px;
  line-height: 1.18;
}

.data-table tbody tr.data-table__row {
  cursor: pointer;
}

.data-table tbody tr.data-table__row:hover td {
  background: var(--primary-light);
}

body.dark .data-table tbody tr.data-table__row:hover td,
body.theme-dark .data-table tbody tr.data-table__row:hover td {
  background: rgba(99, 102, 241, 0.14);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .data-table tbody tr.data-table__row:hover td {
    background: rgba(99, 102, 241, 0.14);
  }
}

.data-table__col-num {
  width: 56px;
}

.data-table__num {
  font-variant-numeric: tabular-nums;
}

.data-table__col-actions {
  width: 1%;
  text-align: right;
  white-space: nowrap;
}

.data-table__actions {
  text-align: right;
  vertical-align: middle;
}

.data-table__subject {
  font-weight: 500;
  overflow: hidden;
}

.data-table__subject--unread {
  font-weight: 700;
}

.data-table__ellipsis {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.data-table__line {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.data-table__sub {
  display: block;
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 2px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.data-table__muted {
  color: var(--text-secondary);
  font-size: 12px;
}

.data-table__dash {
  color: var(--text-muted);
}

.ticket-num {
  font-weight: 700;
  font-variant-numeric: tabular-nums;
  color: var(--text-secondary);
}

.tickets-actions {
  display: inline-flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  flex-wrap: wrap;
}

.tickets-actions .action-btn {
  min-width: 28px;
  min-height: 28px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 4px 6px;
}

/* ─── Alertas ────────────────────────────────────────── */
.alert {
  padding: 13px 16px;
  border-radius: var(--radius);
  font-size: 13px;
  margin-bottom: 16px;
  border: 1px solid transparent;
}

.alert-success {
  background: var(--status-finished-bg);
  color: #065f46;
  border-color: rgba(5, 150, 105, 0.25);
}

.alert-danger,
.alert-error {
  background: #fef2f2;
  color: #991b1b;
  border-color: rgba(220, 38, 38, 0.2);
}

.alert-info {
  background: var(--status-progress-bg);
  color: #1e40af;
  border-color: rgba(37, 99, 235, 0.2);
}

.alert-warning {
  background: var(--status-open-bg);
  color: #92400e;
  border-color: rgba(217, 119, 6, 0.25);
}

body.theme-dark .alert-success,
body.dark .alert-success {
  background: rgba(5, 150, 105, 0.12);
  color: #ecfdf5;
  border-color: rgba(52, 211, 153, 0.3);
}

body.theme-dark .alert-danger,
body.dark .alert-danger,
body.theme-dark .alert-error,
body.dark .alert-error {
  background: rgba(220, 38, 38, 0.12);
  color: #fecaca;
  border-color: rgba(248, 113, 113, 0.25);
}

/* ─── Modal ──────────────────────────────────────────── */
.modal-backdrop,
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.38);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  z-index: 1200;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  animation: md-backdrop-in var(--duration-fast) var(--ease-out) both;
}

.modal-overlay-app-dialog {
  z-index: 1220;
}

.modal-overlay-delete-ticket {
  z-index: 1218;
}

.modal {
  background: var(--bg-card);
  border-radius: var(--radius-xl);
  box-shadow: var(--shadow-lg), var(--shadow-glow);
  width: 100%;
  max-width: 520px;
  max-height: 90vh;
  overflow: hidden;
  border: 1px solid var(--border-subtle);
  padding: var(--dialog-pad-y) var(--dialog-pad-x);
  display: flex;
  flex-direction: column;
  animation: md-modal-in var(--duration-med) var(--ease-out) both;
}

.modal--scroll {
  overflow-y: auto;
}

.modal__body-scroll {
  overflow-y: auto;
  flex: 1 1 auto;
  min-height: 0;
}

@keyframes md-backdrop-in {
  from {
    opacity: 0;
  }
  to {
    opacity: 1;
  }
}

.modal-backdrop {
  z-index: 1200;
}

@keyframes md-modal-in {
  from {
    opacity: 0;
    transform: translateY(10px) scale(0.985);
  }
  to {
    opacity: 1;
    transform: translateY(0) scale(1);
  }
}

.modal-header {
  padding: 0 0 10px;
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  flex-shrink: 0;
  gap: 12px;
}

.modal-header--bordered {
  padding-bottom: var(--dialog-header-pad-y);
  margin: calc(-1 * var(--dialog-pad-y)) calc(-1 * var(--dialog-pad-x)) 0;
  padding-left: var(--dialog-pad-x);
  padding-right: var(--dialog-pad-x);
  padding-top: var(--dialog-pad-y);
  border-bottom: 1px solid var(--border-subtle);
  background: var(--bg-elevated);
}

body.theme-dark .modal-header--bordered,
body.dark .modal-header--bordered {
  background: rgba(30, 41, 59, 0.55);
}

.modal-title {
  font-size: 18px;
  font-weight: 700;
  font-family: var(--font-display);
  letter-spacing: -0.03em;
  color: var(--text-primary);
  line-height: 1.25;
}

.modal-body {
  padding: 14px 0 6px;
  flex: 1 1 auto;
  min-height: 0;
}

.modal-body:first-child {
  padding-top: 0;
}

.modal-body.modal__body-scroll {
  overflow-y: auto;
}

.modal-body--meta {
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.55;
}

.modal-body > .modal-actions:last-child {
  margin-top: var(--sp-4);
  padding-top: var(--sp-4);
  border-top: 1px solid var(--border-subtle);
}

.modal-footer {
  padding: 14px 0 0;
  margin-top: auto;
  display: flex;
  gap: 10px;
  justify-content: flex-end;
  align-items: center;
  flex-wrap: wrap;
  flex-shrink: 0;
}

.modal-header--bordered + .modal-footer,
.modal-header--bordered ~ .modal-footer {
  padding-top: 14px;
  margin-top: 0;
  margin-left: calc(-1 * var(--dialog-pad-x));
  margin-right: calc(-1 * var(--dialog-pad-x));
  margin-bottom: calc(-1 * var(--dialog-pad-y));
  padding-left: var(--dialog-pad-x);
  padding-right: var(--dialog-pad-x);
  padding-bottom: var(--dialog-pad-y);
  border-top: 1px solid var(--border-subtle);
  background: var(--bg-elevated);
}

body.theme-dark .modal-header--bordered ~ .modal-footer,
body.dark .modal-header--bordered ~ .modal-footer {
  background: rgba(30, 41, 59, 0.35);
}

.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  margin-top: 16px;
  flex-wrap: wrap;
}

/* Formulários empilhados nos modais */
.form-stack {
  display: flex;
  flex-direction: column;
  gap: var(--form-stack-gap);
}

.form-stack .form-group {
  margin-bottom: 0;
}

.form-grid-2 {
  display: grid;
  grid-template-columns: 1fr;
  gap: var(--form-row-gap);
}

@media (min-width: 520px) {
  .form-grid-2 {
    grid-template-columns: 1fr 1fr;
    align-items: start;
  }
}

.form-hint {
  display: block;
  margin-top: 6px;
  font-size: 12px;
  color: var(--text-secondary);
  line-height: 1.4;
}

.form-color-field {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.form-color-field .form-label {
  margin: 0;
}

.form-color-input {
  width: 44px;
  height: 36px;
  padding: 2px;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: var(--bg-elevated);
  cursor: pointer;
  flex-shrink: 0;
}

.form-color-input::-webkit-color-swatch-wrapper {
  padding: 2px;
}

.form-color-input::-webkit-color-swatch {
  border: none;
  border-radius: calc(var(--radius-md) - 3px);
}

.form-color-preview {
  width: 36px;
  height: 28px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-subtle);
  flex-shrink: 0;
}

/* Abas genéricas (cadastro / gestão) */
.md-tab-bar,
.desk-tab-bar {
  display: flex;
  gap: 4px;
  border-bottom: 1px solid var(--border-subtle);
  margin: 0 calc(-1 * var(--dialog-pad-x)) 0;
  padding: 0 var(--dialog-pad-x);
  flex-shrink: 0;
}

.md-tab,
.desk-tab {
  padding: 10px 14px;
  border: none;
  background: none;
  font-size: 13px;
  font-weight: 600;
  color: var(--text-secondary);
  cursor: pointer;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
  font-family: var(--font);
  transition: color var(--duration-fast) var(--ease-out);
}

.md-tab:hover,
.desk-tab:hover {
  color: var(--text-primary);
}

.md-tab.active,
.desk-tab.active {
  color: var(--primary);
  border-bottom-color: var(--primary);
}

.modal .md-tab-bar + .modal-body,
.modal .desk-tab-bar + .desk-manage-body,
.modal .desk-tab-bar + .modal__body-scroll {
  padding-top: 0;
}

.field-section-title {
  font-size: 13px;
  font-weight: 700;
  margin: 0 0 10px;
  color: var(--text-primary);
  letter-spacing: -0.02em;
}

.modal-inline-actions--start {
  justify-content: flex-start;
  align-items: center;
}

.modal-inline-actions--start .form-control {
  max-width: none;
}

.dm-email-card__top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 10px;
}

.contact-meta {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.contact-meta strong {
  color: var(--text-primary);
  font-weight: 600;
}

.btn-close {
  background: var(--bg-subtle);
  border: none;
  font-size: 16px;
  line-height: 1;
  color: var(--text-secondary);
  cursor: pointer;
  padding: 6px;
  border-radius: 9px;
  transition:
    background var(--duration-fast) var(--ease-out),
    color var(--duration-fast) var(--ease-out);
}

.btn-close:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

/* ─── Toast (canto inferior — abaixo dos modais centrados) ─── */
#toast-root.toast-root,
.toast-container,
.toast-stack {
  position: fixed;
  right: max(16px, env(safe-area-inset-right, 0px));
  bottom: max(16px, env(safe-area-inset-bottom, 0px));
  left: auto;
  top: auto;
  z-index: 1100;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  justify-content: flex-end;
  gap: 10px;
  pointer-events: none;
  max-width: min(380px, calc(100vw - 32px));
}

.toast-stack .toast {
  pointer-events: auto;
}

.toast {
  background: #1e293b;
  color: #f8fafc;
  padding: 13px 17px;
  border-radius: var(--radius-lg);
  font-size: 13px;
  font-weight: 500;
  box-shadow: var(--shadow-lg);
  display: flex;
  align-items: center;
  gap: 11px;
  min-width: 220px;
  max-width: min(380px, 92vw);
  animation: toast-in var(--duration-med) var(--ease-out) both;
  border: 1px solid rgba(255, 255, 255, 0.08);
  text-align: left;
  justify-content: flex-start;
}

@keyframes toast-in {
  from {
    transform: translateY(10px) scale(0.97);
    opacity: 0;
  }
  to {
    transform: translateY(0) scale(1);
    opacity: 1;
  }
}

.app-dialog-message-stack {
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 14px;
  line-height: 1.45;
  color: var(--text-secondary);
}

.app-dialog-message-line {
  margin: 0;
}

.app-dialog-btn-danger {
  background: #dc2626 !important;
  border-color: #b91c1c !important;
  color: #fff !important;
}

.modal-footer--app-alert {
  justify-content: center;
}

/* SLA ao iniciar atendimento — extensão do modal padrão */
.sla-started-notice.modal--narrow {
  max-width: 360px;
}

.sla-started-notice__timer {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  margin: 4px 0 12px;
  padding: 12px 16px;
  border-radius: var(--radius, 8px);
  background: var(--bg-hover, rgba(99, 102, 241, 0.06));
  border: 1px solid var(--border-subtle);
  text-align: center;
}

.sla-started-notice__timer--breach {
  background: rgba(239, 68, 68, 0.06);
  border-color: rgba(239, 68, 68, 0.25);
}

.sla-started-notice__timer-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
  line-height: 1.3;
}

.sla-started-notice__timer-value {
  font-size: 1.5rem;
  font-weight: 700;
  font-variant-numeric: tabular-nums;
  color: var(--color-primary, #6366f1);
  line-height: 1.2;
}

.sla-started-notice__timer--breach .sla-started-notice__timer-value {
  color: var(--color-danger, #ef4444);
}

.sla-started-notice__meta {
  margin: 0;
  text-align: center;
}

body.theme-dark .app-dialog-btn-danger,
body.dark .app-dialog-btn-danger {
  background: #dc2626 !important;
  border-color: #ef4444 !important;
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .app-dialog-btn-danger {
    background: #dc2626 !important;
    border-color: #ef4444 !important;
  }
}

.toast-error {
  border-color: rgba(252, 165, 165, 0.35);
  color: #fecaca;
  background: linear-gradient(145deg, #450a0a 0%, #1c1917 100%);
}

.toast-success {
  border-color: rgba(110, 231, 183, 0.35);
  background: linear-gradient(145deg, #064e3b 0%, #0f172a 100%);
  color: #ecfdf5;
}

@keyframes slideIn {
  from {
    transform: translateX(100%);
    opacity: 0;
  }

  to {
    transform: translateX(0);
    opacity: 1;
  }
}

/* ─── Estado vazio / loading ──────────────────────────── */
.empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: clamp(48px, 10vh, 88px) 24px;
  text-align: center;
  position: relative;
}

.empty-state::before {
  content: '';
  position: absolute;
  width: min(320px, 70vw);
  height: min(200px, 35vh);
  border-radius: 50%;
  background: radial-gradient(
    circle,
    rgba(99, 102, 241, 0.14) 0%,
    rgba(99, 102, 241, 0.04) 42%,
    transparent 70%
  );
  pointer-events: none;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -58%);
  z-index: 0;
}

.empty-state > * {
  position: relative;
  z-index: 1;
}

.empty-state-icon {
  font-size: 40px;
  margin-bottom: 20px;
  width: 88px;
  height: 88px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 24px;
  color: var(--primary);
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.85) 0%, rgba(255, 255, 255, 0.45) 100%),
    var(--primary-muted);
  border: 1px solid rgba(99, 102, 241, 0.18);
  box-shadow:
    0 8px 32px rgba(79, 70, 229, 0.18),
    0 2px 8px rgba(15, 23, 42, 0.06),
    inset 0 1px 0 rgba(255, 255, 255, 0.9);
}

.empty-state-icon svg {
  flex-shrink: 0;
}

body.dark .empty-state-icon,
body.theme-dark .empty-state-icon {
  background:
    linear-gradient(180deg, rgba(255, 255, 255, 0.08) 0%, transparent 100%),
    var(--primary-muted);
  border-color: rgba(129, 140, 248, 0.25);
  box-shadow:
    0 12px 40px rgba(0, 0, 0, 0.4),
    inset 0 1px 0 rgba(255, 255, 255, 0.06);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .empty-state-icon {
    background:
      linear-gradient(180deg, rgba(255, 255, 255, 0.08) 0%, transparent 100%),
      var(--primary-muted);
    border-color: rgba(129, 140, 248, 0.25);
    box-shadow:
      0 12px 40px rgba(0, 0, 0, 0.4),
      inset 0 1px 0 rgba(255, 255, 255, 0.06);
  }
}

.empty-state-title {
  font-size: clamp(17px, 2.5vw, 19px);
  font-weight: 700;
  letter-spacing: var(--tracking-tight);
  margin-bottom: 10px;
  color: var(--text-primary);
}

.empty-state-desc {
  font-size: 14px;
  font-weight: 400;
  color: var(--text-secondary);
  margin-bottom: 0;
  max-width: min(440px, 92vw);
  line-height: 1.6;
}

.loading {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 48px;
  color: var(--text-muted);
  gap: 12px;
  font-size: 13px;
  font-weight: 500;
}

.spinner {
  width: 22px;
  height: 22px;
  border: 2px solid var(--border);
  border-top-color: var(--primary);
  border-radius: 50%;
  animation: spin 0.65s linear infinite;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

/* ─── Métricas / dashboard ─────────────────────────────── */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: clamp(14px, 2vw, 18px);
  margin-bottom: 26px;
}

.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: 20px 20px 18px;
  box-shadow: var(--shadow-xs);
  transition:
    box-shadow var(--duration-fast) var(--ease-out),
    border-color var(--duration-fast) var(--ease-out);
}

.stat-card:hover {
  box-shadow: var(--shadow-sm);
  border-color: var(--border);
}

.stat-card-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: var(--tracking-overline);
  color: var(--text-muted);
  margin-bottom: 8px;
}

.stat-card-value {
  font-size: clamp(26px, 4vw, 32px);
  font-weight: 800;
  letter-spacing: var(--tracking-tight);
  color: var(--text-primary);
  line-height: 1;
}

.stat-card-value.danger {
  color: #dc2626;
}

.stat-card-value.success {
  color: var(--sla-ok);
}

.stat-card-value.warning {
  color: var(--sla-warning);
}

/* ─── Contactos — vista lista ─────────────────────────── */
.contacts-shell {
  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  min-width: 0;
  width: 100%;
  gap: var(--sp-5);
}

.contacts-hero {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  justify-content: space-between;
  gap: var(--sp-4);
  flex-shrink: 0;
}

.contacts-hero__kicker {
  font-size: 11px;
  font-weight: 600;
  letter-spacing: var(--tracking-overline);
  text-transform: uppercase;
  color: var(--text-muted);
  margin: 0 0 4px;
}

.contacts-hero__title {
  font-size: clamp(1.35rem, 2.4vw, 1.65rem);
  font-weight: 700;
  font-family: var(--font-display);
  letter-spacing: var(--tracking-tight);
  color: var(--text-primary);
  margin: 0;
  line-height: 1.15;
}

.contacts-hero__hint {
  margin: 8px 0 0;
  font-size: 13px;
  color: var(--text-muted);
  line-height: 1.45;
  max-width: min(48ch, 100%);
}

.contacts-hero__tools {
  flex: 1 1 220px;
  max-width: min(100%, 360px);
}

.contacts-search {
  width: 100%;
  font-size: 13px;
}

.contacts-metrics {
  margin-bottom: 0 !important;
}

.stat-card-value--compact {
  font-size: clamp(1.05rem, 2vw, 1.3rem) !important;
  font-weight: 700 !important;
  line-height: 1.25;
}

.contacts-table-panel {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  border: 1px solid rgba(148, 163, 184, 0.16);
  border-radius: var(--radius-xl);
  background: var(--bg-card);
  overflow: hidden;
  box-shadow: var(--shadow-xs);
}

.contacts-table-scroll {
  flex: 1;
  min-height: 0;
  overflow: auto;
  -webkit-overflow-scrolling: touch;
}

.contacts-table-scroll > .loading {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 200px;
}

.contacts-table {
  width: 100%;
  border-collapse: separate;
  border-spacing: 0;
  table-layout: fixed;
}

.contacts-table th,
.contacts-table td {
  padding: 12px 16px;
  vertical-align: middle;
  text-align: left;
  border-bottom: 1px solid var(--border-subtle);
}

.contacts-table thead th {
  position: sticky;
  top: 0;
  z-index: 2;
  font-family: var(--font-display);
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--text-muted);
  background: var(--bg-muted);
  box-shadow: 0 1px 0 var(--border-subtle);
}

.contacts-table tbody tr {
  cursor: pointer;
  transition:
    background var(--duration-fast) var(--ease-out),
    box-shadow var(--duration-fast) var(--ease-out);
}

.contacts-table tbody tr:hover {
  background: var(--bg-hover);
}

.contacts-table tbody tr:focus-visible {
  outline: 2px solid var(--primary);
  outline-offset: -2px;
}

.contacts-table tbody tr:last-child td {
  border-bottom: none;
}

.contacts-table .col-contact {
  width: 26%;
}

.contacts-table .col-email {
  width: 28%;
  font-size: 13px;
  color: var(--text-secondary);
  word-break: break-word;
}

.contacts-table .col-company {
  width: 22%;
  font-size: 13px;
  color: var(--text-secondary);
  word-break: break-word;
}

.contacts-table .col-company--empty {
  color: var(--text-muted);
  font-style: italic;
}

.contacts-table .col-tickets {
  width: 10%;
  text-align: center;
}

.contacts-table .col-when {
  width: 14%;
  font-size: 12px;
  color: var(--text-muted);
  text-align: right;
  white-space: nowrap;
}

.contacts-row-head {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.contacts-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 600;
  flex-shrink: 0;
}

.contacts-name {
  font-weight: 600;
  color: var(--text-primary);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.contacts-ticket-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 2.25rem;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  background: var(--primary-light);
  color: var(--primary);
}

@media (max-width: 900px) {
  .contacts-table .col-company {
    display: none;
  }
  .contacts-table .col-contact {
    width: 34%;
  }
  .contacts-table .col-email {
    width: 38%;
  }
}

/* Legacy dashboard métricas */
.dashboard-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 16px;
  padding: var(--spacing, 24px);
}

.metric-card {
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  font-size: 13px;
  color: var(--text-secondary);
}

.metric-card strong {
  font-size: 24px;
  color: var(--text-primary);
  font-weight: 800;
}

.metric-danger strong {
  color: #dc2626;
}

/* Gestão de mesa (modal sem padding externo — conteúdo define insets) */
.desk-manage-modal {
  padding: 0;
  max-height: min(90vh, 900px);
  display: flex;
  flex-direction: column;
}

.desk-manage-modal .modal-header--bordered {
  margin: 0;
  padding: var(--dialog-pad-y) var(--dialog-pad-x);
}

.desk-manage-modal .md-tab-bar,
.desk-manage-modal .desk-tab-bar {
  margin: 0;
}

.desk-manage-inner {
  display: flex;
  flex-direction: column;
  max-height: inherit;
  flex: 1 1 auto;
  min-height: 0;
}

.desk-manage-body {
  padding: 14px var(--dialog-pad-x) 16px;
  overflow: auto;
  flex: 1 1 auto;
  min-height: 0;
}

.desk-manage-body .modal-footer.desk-tab-footer {
  margin-top: 20px;
  margin-left: calc(-1 * var(--dialog-pad-x));
  margin-right: calc(-1 * var(--dialog-pad-x));
  padding: 14px var(--dialog-pad-x);
  border-top: 1px solid var(--border-subtle);
  background: var(--bg-elevated);
}

body.theme-dark .desk-manage-body .modal-footer.desk-tab-footer,
body.dark .desk-manage-body .modal-footer.desk-tab-footer {
  background: rgba(30, 41, 59, 0.35);
}

.dm-member-list {
  display: flex;
  flex-direction: column;
  gap: 0;
}

.dm-member-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid var(--border-subtle);
}

.dm-member-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--primary-light);
  color: var(--primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
}

.dm-email-card + .dm-email-card {
  margin-top: 10px;
}

/* —— Listagem de tickets —— layout alinhado ao page-shell */
.tickets-layout {
  --tickets-shell-max: min(1400px, 100%);
  --tickets-panel-pad-x: 14px;

  display: flex;
  flex-direction: column;
  flex: 1;
  min-height: 0;
  min-width: 0;
  background: linear-gradient(180deg, #fafbfd 0%, var(--bg-app) 38%, var(--bg-app) 100%);
}

body.dark .tickets-layout,
body.theme-dark .tickets-layout {
  background: var(--bg-app);
  background-image: none;
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .tickets-layout {
    background: var(--bg-app);
    background-image: none;
  }
}

.tickets-header {
  background: transparent;
  backdrop-filter: none;
  -webkit-backdrop-filter: none;
  border-bottom: none;
  padding: 14px var(--page-gutter) 12px;
  flex-shrink: 0;
  box-shadow: none;
}

/* Full-bleed: sem --page-gutter na faixa lateral (header/filtros alinhados à área de conteúdo) */
#spa-root.tickets-root-fullbleed > .tickets-layout > .tickets-header,
#spa-root.tickets-root-fullbleed > .tickets-layout > .tickets-filters {
  padding-left: 0;
  padding-right: 0;
}

.tickets-header-inner {
  width: 100%;
  max-width: var(--tickets-shell-max);
  margin-left: 0;
  margin-right: auto;
  padding: 12px 16px;
  box-sizing: border-box;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-3);
  flex-wrap: wrap;
  row-gap: var(--sp-2);
  background: color-mix(in srgb, var(--bg-elevated) 88%, transparent);
  backdrop-filter: blur(16px) saturate(160%);
  -webkit-backdrop-filter: blur(16px) saturate(160%);
  border: 1px solid color-mix(in srgb, var(--border-subtle) 70%, transparent);
  border-radius: 16px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 12px 32px -16px rgba(15, 23, 42, 0.12),
    inset 0 1px 0 rgba(255, 255, 255, 0.55);
}

body.dark .tickets-header-inner,
body.theme-dark .tickets-header-inner {
  background: color-mix(in srgb, var(--bg-elevated) 75%, rgba(15, 23, 42, 0.5));
  border-color: color-mix(in srgb, var(--border-subtle) 55%, transparent);
  box-shadow:
    0 1px 0 rgba(255, 255, 255, 0.04) inset,
    0 16px 40px -20px rgba(0, 0, 0, 0.45);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .tickets-header-inner {
    background: color-mix(in srgb, var(--bg-elevated) 75%, rgba(15, 23, 42, 0.5));
    border-color: color-mix(in srgb, var(--border-subtle) 55%, transparent);
    box-shadow:
      0 1px 0 rgba(255, 255, 255, 0.04) inset,
      0 16px 40px -20px rgba(0, 0, 0, 0.45);
  }
}

body.dark .tickets-layout .tickets-header-inner,
body.theme-dark .tickets-layout .tickets-header-inner {
  background-color: var(--bg-muted);
  background-image: none;
  backdrop-filter: none;
  -webkit-backdrop-filter: none;
  border-color: var(--border);
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.35);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .tickets-layout .tickets-header-inner {
    background-color: var(--bg-muted);
    background-image: none;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
    border-color: var(--border);
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.35);
  }
}

.tickets-header-left {
  display: flex;
  align-items: center;
  gap: var(--sp-3);
  flex-wrap: wrap;
  min-width: 0;
  flex: 1 1 auto;
}

.tickets-header-brand {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 3px;
  min-width: 0;
}

.tickets-header-kicker {
  margin: 0;
  padding: 0;
  font-size: 10px;
  font-weight: 600;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--text-muted);
  line-height: 1;
  font-family: var(--font-display);
}

.tickets-page-heading {
  font-size: clamp(1.12rem, 2vw, 1.28rem);
  font-weight: 600;
  font-family: var(--font-display);
  letter-spacing: -0.035em;
  line-height: 1.15;
  color: var(--text-primary);
  margin: 0;
}

@supports not (background: color-mix(in srgb, red, blue)) {
  .tickets-header-inner {
    background: var(--bg-elevated);
    border-color: var(--border-subtle);
  }

  body.dark .tickets-header-inner,
  body.theme-dark .tickets-header-inner {
    background: var(--bg-elevated);
  }
}

.tickets-header .view-toggle {
  flex-shrink: 0;
  border-radius: 11px;
  padding: 3px;
  gap: 2px;
  background: color-mix(in srgb, var(--bg-muted) 96%, var(--primary) 3%);
  box-shadow: inset 0 1px 1px rgba(15, 23, 42, 0.05);
}

.tickets-header .view-toggle-btn {
  min-height: 32px;
  padding: 7px 14px;
  border-radius: 8px;
  font-size: 11.5px;
}

.tickets-header .view-toggle-btn.active {
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.06),
    0 0 0 1px rgba(99, 102, 241, 0.08);
}

.tickets-header .btn-sm {
  flex-shrink: 0;
  min-height: 34px;
  padding: 0 16px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 600;
}

.tickets-header .btn-primary.btn-sm {
  box-shadow: 0 1px 2px rgba(79, 70, 229, 0.18);
}

.tickets-filters {
  flex-shrink: 0;
  display: flex;
  flex-wrap: nowrap;
  align-items: center;
  gap: 6px;
  padding: 8px 16px;
  background: transparent;
  border-bottom: none;
  box-shadow: none;
  overflow-x: auto;
  scrollbar-width: none;
}

.tickets-filters::-webkit-scrollbar {
  display: none;
}

.tickets-filters-inner {
  width: 100%;
  max-width: var(--tickets-shell-max);
  margin-left: 0;
  margin-right: auto;
  padding: 14px 16px;
  box-sizing: border-box;
  min-width: 0;
  overflow-x: auto;
  scrollbar-width: none;
  background: linear-gradient(
    165deg,
    rgba(255, 255, 255, 0.97) 0%,
    rgba(248, 250, 252, 0.99) 48%,
    rgba(241, 245, 249, 0.55) 100%
  );
  border: 1px solid rgba(148, 163, 184, 0.2);
  border-radius: 14px;
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.04),
    0 10px 28px -18px rgba(15, 23, 42, 0.1),
    inset 0 1px 0 rgba(255, 255, 255, 0.85);
}

.tickets-filters-inner::-webkit-scrollbar {
  display: none;
}

body.dark .tickets-filters-inner,
body.theme-dark .tickets-filters-inner {
  background-color: var(--bg-muted);
  background-image: none;
  border-color: var(--border);
  box-shadow:
    0 1px 2px rgba(0, 0, 0, 0.35),
    inset 0 1px 0 rgba(255, 255, 255, 0.03);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .tickets-filters-inner {
    background-color: var(--bg-muted);
    background-image: none;
    border-color: var(--border);
    box-shadow:
      0 1px 2px rgba(0, 0, 0, 0.35),
      inset 0 1px 0 rgba(255, 255, 255, 0.03);
  }
}

.tickets-filters-bar {
  display: flex;
  flex-direction: row;
  flex-wrap: nowrap;
  align-items: center;
  gap: 6px;
  width: 100%;
  min-width: 0;
}

.tickets-filters-bar--compact {
  gap: 6px 10px;
}

.tickets-filters-eyebrow {
  margin: 0;
  padding: 6px 11px;
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
  align-self: center;
  min-height: auto;
  font-size: 9.5px;
  font-weight: 600;
  font-family: var(--font-display);
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--text-secondary);
  line-height: 1;
  border-radius: 999px;
  background: rgba(99, 102, 241, 0.07);
  border: 1px solid rgba(99, 102, 241, 0.12);
  box-shadow: 0 1px 0 rgba(255, 255, 255, 0.6) inset;
}

body.dark .tickets-filters-eyebrow,
body.theme-dark .tickets-filters-eyebrow {
  color: rgba(186, 198, 216, 0.92);
  background: rgba(99, 102, 241, 0.12);
  border-color: rgba(99, 102, 241, 0.18);
  box-shadow: none;
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .tickets-filters-eyebrow {
    color: rgba(186, 198, 216, 0.92);
    background: rgba(99, 102, 241, 0.12);
    border-color: rgba(99, 102, 241, 0.18);
    box-shadow: none;
  }
}

/* Painel de filtros — encosta na barra; campos compactos */
.tickets-filters-panel {
  display: flex;
  flex: 1 1 auto;
  min-width: 0;
  padding: 0;
  border-radius: 0;
  position: relative;
  isolation: auto;
  background: transparent;
  border: none;
  box-shadow: none;
  backdrop-filter: none;
  -webkit-backdrop-filter: none;
}

.tickets-filters-panel--compact {
  flex: 1 1 auto;
  min-width: 0;
}

.tickets-filters-panel::after {
  content: none;
}

.tickets-filters-fields {
  position: relative;
  z-index: 1;
  display: flex;
  flex-wrap: nowrap;
  align-items: center;
  gap: 6px;
  width: 100%;
  min-width: 0;
  padding: 0;
  margin: 0;
  background: transparent;
  border: none;
  border-radius: 0;
  box-shadow: none;
}

.tickets-filters-panel--compact .tickets-filters-fields .filter-control {
  max-width: min(100%, 360px);
}

@media (max-width: 768px) {
  .tickets-filters-bar {
    flex-direction: row;
    flex-wrap: nowrap;
    align-items: center;
    gap: 6px;
  }

  .tickets-filters-panel {
    min-width: 0;
  }

  .tickets-filters-fields {
    flex-direction: row;
    flex-wrap: nowrap;
    align-items: center;
  }

  .tickets-filters-panel--compact .tickets-filters-fields .filter-control {
    max-width: none;
  }
}

.tickets-filters-panel .form-control,
.tickets-filters-panel .btn {
  box-sizing: border-box;
}

/* Altura única + padding explícito (evita mistura com .form-control global 42px/10px) */
.tickets-filters-panel .form-control {
  --tickets-filter-h: 32px;
  min-height: var(--tickets-filter-h);
  height: var(--tickets-filter-h);
  max-height: var(--tickets-filter-h);
  min-width: 0;
  width: auto;
  flex-shrink: 1;
  padding: 5px 8px;
  line-height: 1.35;
  border: 1px solid rgba(148, 163, 184, 0.28);
  background-color: rgba(255, 255, 255, 0.88);
  border-radius: 10px;
  font-size: 12px;
  font-weight: 500;
  letter-spacing: -0.01em;
  color: var(--text-primary);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.03);
  transition:
    border-color var(--duration-fast) var(--ease-out),
    background-color var(--duration-fast) var(--ease-out),
    box-shadow var(--duration-fast) var(--ease-out);
}

body.dark .tickets-filters-panel .form-control,
body.theme-dark .tickets-filters-panel .form-control {
  background-color: rgba(15, 23, 42, 0.38);
  border-color: rgba(148, 163, 184, 0.16);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .tickets-filters-panel .form-control {
    background-color: rgba(15, 23, 42, 0.38);
    border-color: rgba(148, 163, 184, 0.16);
  }
}

.tickets-filters-panel select.form-control {
  appearance: none;
  padding-right: 30px;
  line-height: normal;
  background-color: rgba(255, 255, 255, 0.88);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 9px center;
  background-size: 14px;
}

.tickets-filters-panel select.form-control:hover {
  background-color: rgba(255, 255, 255, 0.96);
}

.tickets-filters-panel input.filter-search {
  padding-left: 32px;
  padding-right: 12px;
  -webkit-appearance: none;
  appearance: none;
  background-color: rgba(255, 255, 255, 0.88);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='18' height='18' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.65' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: 10px 50%;
  background-size: 15px;
}

.tickets-filters-panel input.filter-search:hover {
  background-color: rgba(255, 255, 255, 0.96);
}

.tickets-filters-panel .form-control:hover {
  border-color: rgba(148, 163, 184, 0.38);
  background-color: rgba(255, 255, 255, 0.96);
  box-shadow: 0 2px 6px rgba(15, 23, 42, 0.04);
}

.tickets-filters-panel .form-control:focus {
  border-color: rgba(99, 102, 241, 0.4);
  outline: none;
  box-shadow:
    0 0 0 3px rgba(99, 102, 241, 0.1),
    0 1px 2px rgba(15, 23, 42, 0.04);
}

.tickets-filters-panel .form-control:focus-visible {
  border-color: rgba(99, 102, 241, 0.4);
  box-shadow:
    0 0 0 3px rgba(99, 102, 241, 0.1),
    0 1px 2px rgba(15, 23, 42, 0.04);
}

.tickets-filters-panel .form-control::placeholder {
  color: var(--text-muted);
  opacity: 0.65;
  font-weight: 400;
}

.tickets-filters-panel .btn-sm {
  --tickets-filter-h: 32px;
  flex-shrink: 0;
  white-space: nowrap;
  min-height: var(--tickets-filter-h);
  height: var(--tickets-filter-h);
  max-height: var(--tickets-filter-h);
  padding: 0 14px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: -0.01em;
  font-family: var(--font-display);
  border: 1px solid rgba(148, 163, 184, 0.35);
  background: rgba(255, 255, 255, 0.75);
  color: var(--text-secondary);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.03);
  transition:
    border-color var(--duration-fast) var(--ease-out),
    background var(--duration-fast) var(--ease-out),
    color var(--duration-fast) var(--ease-out),
    box-shadow var(--duration-fast) var(--ease-out);
}

  content: '';
  width: 13px;
  height: 13px;
  flex-shrink: 0;
  opacity: 0.75;
  background-color: currentColor;
  -webkit-mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%23000' d='M12 5V1L7 6l5 5V7c3.31 0 6 2.69 6 6s-2.69 6-6 6-6-2.69-6-6H4c0 4.42 3.58 8 8 8s8-3.58 8-8-3.58-8-8-8z'/%3E%3C/svg%3E")
    center / contain no-repeat;
  mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath fill='%23000' d='M12 5V1L7 6l5 5V7c3.31 0 6 2.69 6 6s-2.69 6-6 6-6-2.69-6-6H4c0 4.42 3.58 8 8 8s8-3.58 8-8-3.58-8-8-8z'/%3E%3C/svg%3E")
    center / contain no-repeat;
}

.tickets-filters-panel .btn-sm:hover {
  border-color: var(--border-strong);
  background: var(--bg-hover);
  color: var(--text-primary);
}

.tickets-filters-panel .btn-sm:active {
  transform: translateY(1px);
}

body.dark .tickets-filters-panel,
body.theme-dark .tickets-filters-panel {
  background: transparent;
  border: none;
  box-shadow: none;
}

body.dark .tickets-filters-panel::after,
body.theme-dark .tickets-filters-panel::after {
  content: none;
}

body.dark .tickets-filters-fields,
body.theme-dark .tickets-filters-fields {
  background: transparent;
  border: none;
  box-shadow: none;
}

body.dark .tickets-filters-panel .form-control,
body.theme-dark .tickets-filters-panel .form-control {
  border-color: rgba(148, 163, 184, 0.16);
  background-color: rgba(15, 23, 42, 0.45);
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.12);
}

body.dark .tickets-filters-panel .form-control:hover,
body.theme-dark .tickets-filters-panel .form-control:hover {
  border-color: rgba(129, 140, 248, 0.35);
  background-color: rgba(15, 23, 42, 0.55);
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.18);
}

body.dark .tickets-filters-panel select.form-control,
body.theme-dark .tickets-filters-panel select.form-control {
  background-color: rgba(15, 23, 42, 0.45);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
}

body.dark .tickets-filters-panel select.form-control:hover,
body.theme-dark .tickets-filters-panel select.form-control:hover {
  background-color: rgba(15, 23, 42, 0.55);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
}

body.dark .tickets-filters-panel input.filter-search,
body.theme-dark .tickets-filters-panel input.filter-search {
  background-color: rgba(15, 23, 42, 0.45);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='18' height='18' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.65' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E");
}

body.dark .tickets-filters-panel input.filter-search:hover,
body.theme-dark .tickets-filters-panel input.filter-search:hover {
  background-color: rgba(15, 23, 42, 0.55);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='18' height='18' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.65' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E");
}

body.dark .tickets-filters-panel .btn-sm,
body.theme-dark .tickets-filters-panel .btn-sm {
  border-color: rgba(255, 255, 255, 0.12);
  background: rgba(255, 255, 255, 0.06);
  color: rgba(226, 232, 240, 0.88);
  box-shadow: none;
}

body.dark .tickets-filters-panel .btn-sm:hover,
body.theme-dark .tickets-filters-panel .btn-sm:hover {
  border-color: rgba(255, 255, 255, 0.2);
  background: rgba(255, 255, 255, 0.09);
  color: #f1f5f9;
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .tickets-filters-panel {
    background: transparent;
    border: none;
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .tickets-filters-fields {
    background: transparent;
    border: none;
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel .form-control {
    border-color: rgba(148, 163, 184, 0.16);
    background-color: rgba(15, 23, 42, 0.45);
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.12);
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel .form-control:hover {
    border-color: rgba(129, 140, 248, 0.35);
    background-color: rgba(15, 23, 42, 0.55);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.18);
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel select.form-control {
    background-color: rgba(15, 23, 42, 0.45);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel select.form-control:hover {
    background-color: rgba(15, 23, 42, 0.55);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel input.filter-search {
    background-color: rgba(15, 23, 42, 0.45);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='18' height='18' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.65' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E");
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel input.filter-search:hover {
    background-color: rgba(15, 23, 42, 0.55);
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='18' height='18' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='1.65' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E");
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel .btn-sm {
    border-color: rgba(255, 255, 255, 0.12);
    background: rgba(255, 255, 255, 0.06);
    color: rgba(226, 232, 240, 0.88);
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel .btn-sm:hover {
    border-color: rgba(255, 255, 255, 0.2);
    background: rgba(255, 255, 255, 0.09);
    color: #f1f5f9;
  }

  body.theme-system:not(.theme-light) .tickets-filters-panel::after {
    content: none;
  }
}

.tickets-filters-fields select.filter-control {
  min-width: 0 !important;
  width: auto !important;
  flex-shrink: 1;
}

.filter-control {
  min-width: 0;
  max-width: 220px;
  width: auto;
  flex: 0 1 auto;
}

.tickets-filters-fields .filter-group {
  flex-shrink: 0;
  display: inline-flex;
  align-items: center;
}

.filter-search,
.tickets-filters-panel #filter-search {
  min-width: 120px;
  flex: 1 1 auto;
  max-width: 220px;
}

.tickets-filters-panel .btn {
  flex-shrink: 0;
  white-space: nowrap;
}

#btn-auto-refresh,
#btn-sound-alert,
#btn-browser-notif {
  padding: 0 8px;
  width: auto;
  flex-shrink: 0;
}

mark.search-highlight {
  background: #fef08a;
  color: inherit;
  border-radius: 2px;
  padding: 0 1px;
  font-weight: 600;
}

body.dark mark.search-highlight,
body.theme-dark mark.search-highlight {
  background: rgba(250, 204, 21, 0.32);
  color: inherit;
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) mark.search-highlight {
    background: rgba(250, 204, 21, 0.32);
    color: inherit;
  }
}

.tickets-content {
  flex: 1;
  overflow-y: auto;
  min-height: 0;
  padding: var(--sp-2) var(--page-gutter) var(--sp-4);
  box-sizing: border-box;
}

/* Vista lista: conteúdo com altura intrínseca — scroll está no #page-body (layout.css), não aqui dentro */
.tickets-content:has(.tickets-list-only),
#spa-root.tickets-root-fullbleed .tickets-content:has(.tickets-list-only) {
  overflow: visible;
  flex: 0 1 auto;
  display: block;
  min-height: 0;
  padding-top: 10px;
  padding-bottom: var(--sp-4);
}

.tickets-list-only {
  display: block;
  width: 100%;
  max-width: 100%;
  min-width: 0;
  box-sizing: border-box;
}

.tickets-list-only .ticket-list-scroll {
  width: 100%;
  overflow-x: auto;
  overflow-y: visible;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: thin;
}

.tickets-list-only .ticket-list-scroll::-webkit-scrollbar {
  height: 6px;
}

.tickets-list-only .ticket-list-scroll::-webkit-scrollbar-thumb {
  background: color-mix(in srgb, var(--text-muted) 26%, transparent);
  border-radius: 999px;
}

.tickets-list-only .ticket-list-scroll::-webkit-scrollbar-track {
  background: transparent;
}

.tickets-list-only .data-table.data-table--plain.tickets-table {
  width: 100%;
  table-layout: fixed;
  /* Abaixo disto aparece scroll horizontal só no wrapper (evita cortar AÇÕES) */
  min-width: 968px;
}

/* Lista em ecrã largo: distribui espaço sobre o conteúdo; AÇÕES com faixa dedicada para não cortar botões */
.data-table.data-table--plain.tickets-table col.col-num {
  width: 4%;
}
.data-table.data-table--plain.tickets-table col.col-subject {
  width: 18%;
}
.data-table.data-table--plain.tickets-table col.col-client {
  width: 14%;
}
.data-table.data-table--plain.tickets-table col.col-desk {
  width: 9%;
}
.data-table.data-table--plain.tickets-table col.col-status {
  width: 9%;
}
.data-table.data-table--plain.tickets-table col.col-priority {
  width: 7%;
}
.data-table.data-table--plain.tickets-table col.col-sla {
  width: 9%;
}
.data-table.data-table--plain.tickets-table col.col-assigned {
  width: 11%;
}
.data-table.data-table--plain.tickets-table col.col-last {
  width: 10%;
}
/* Faixa só para ícones: largura estável mais fiável que % (evita <col width: clamp(...)>) */
.data-table.data-table--plain.tickets-table col.col-actions {
  width: 176px;
}

.data-table.data-table--plain.tickets-table thead th,
.data-table.data-table--plain.tickets-table tbody td {
  padding: 11px 10px;
  vertical-align: middle;
  white-space: nowrap;
}

.data-table.data-table--plain.tickets-table thead th:not(.col-actions),
.data-table.data-table--plain.tickets-table tbody td:not(.col-actions) {
  overflow: hidden;
  text-overflow: ellipsis;
}

.data-table.data-table--plain.tickets-table th.col-actions,
.data-table.data-table--plain.tickets-table td.col-actions {
  overflow: visible;
  text-overflow: clip;
  padding-inline: 10px 14px;
  text-align: right;
}

.data-table.data-table--plain.tickets-table td.col-subject {
  white-space: nowrap;
}

.data-table.data-table--plain.tickets-table td.col-num,
.data-table.data-table--plain.tickets-table th.col-num {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-muted);
  white-space: nowrap;
}

.data-table.data-table--plain.tickets-table td.col-num .ticket-num {
  font-size: inherit;
  font-weight: inherit;
  color: inherit;
}

.data-table.data-table--plain.tickets-table td.col-client .data-table__client-line {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.data-table.data-table--plain.tickets-table td.col-actions {
  white-space: nowrap;
}

.data-table.data-table--plain.tickets-table tr.data-table__group-separator td.data-table__group-separator-cell {
  padding: 6px 12px 4px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--text-muted);
  background: var(--bg-hover);
  border-bottom: 1px solid var(--border);
  cursor: default;
  pointer-events: none;
}

.data-table.data-table--plain.tickets-table .tickets-actions {
  display: inline-flex;
  flex-wrap: nowrap;
  align-items: center;
  justify-content: flex-end;
  gap: 6px;
}

.data-table.data-table--plain.tickets-table .tickets-actions .action-btn {
  width: 30px;
  height: 30px;
  min-width: 30px;
  min-height: 30px;
  padding: 0;
  border-radius: 8px;
  box-sizing: border-box;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 13px;
}

.data-table.data-table--plain.tickets-table .tickets-actions .action-btn:hover {
  border-color: rgba(99, 102, 241, 0.35);
  background: rgba(99, 102, 241, 0.05);
}

.data-table.data-table--plain.tickets-table td.col-last .data-table__last-interaction-inner {
  justify-content: flex-end;
  flex-wrap: nowrap;
  min-width: 0;
}

.data-table.data-table--plain.tickets-table td.col-last .data-table__last-interaction-inner > span:last-child {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.data-table.data-table--plain.tickets-table th.col-status,
.data-table.data-table--plain.tickets-table th.col-priority,
.data-table.data-table--plain.tickets-table th.col-sla,
.data-table.data-table--plain.tickets-table td.col-status,
.data-table.data-table--plain.tickets-table td.col-priority,
.data-table.data-table--plain.tickets-table td.col-sla {
  text-align: center;
}

.data-table.data-table--plain.tickets-table thead th.col-actions {
  text-align: right;
}

.data-table.data-table--plain.tickets-table thead th.col-last {
  text-align: right;
}

.ticket-viewer-empty-mail-icon {
  font-size: 48px;
  margin-bottom: 16px;
  opacity: 0.55;
  color: var(--primary);
}

/* Lista em tabela: margens laterais quando a tabela é filho directo da área de conteúdo */
.tickets-content:has(> .data-table) {
  padding-left: var(--page-gutter);
  padding-right: var(--page-gutter);
  padding-top: 10px;
}

/* Tabela de tickets: folha com cantos e sombra suave */
.data-table.data-table--plain {
  width: 100%;
  border: 1px solid rgba(148, 163, 184, 0.16);
  outline: none;
  border-collapse: separate;
  border-spacing: 0;
  background: rgba(255, 255, 255, 0.72);
  box-shadow:
    0 1px 2px rgba(15, 23, 42, 0.03),
    0 14px 40px -28px rgba(15, 23, 42, 0.18);
  table-layout: fixed;
  border-radius: 14px;
  overflow: hidden;
}

body.dark .data-table.data-table--plain,
body.theme-dark .data-table.data-table--plain {
  background: rgba(15, 23, 42, 0.35);
  border-color: rgba(148, 163, 184, 0.11);
  box-shadow:
    0 1px 0 rgba(255, 255, 255, 0.03) inset,
    0 16px 48px -32px rgba(0, 0, 0, 0.55);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .data-table.data-table--plain {
    background: rgba(15, 23, 42, 0.35);
    border-color: rgba(148, 163, 184, 0.11);
    box-shadow:
      0 1px 0 rgba(255, 255, 255, 0.03) inset,
      0 16px 48px -32px rgba(0, 0, 0, 0.55);
  }
}

.data-table.data-table--plain thead th {
  position: sticky;
  top: 0;
  z-index: 3;
  font-family: var(--font-display);
  color: var(--text-muted);
  text-transform: uppercase;
  font-size: 10px;
  letter-spacing: 0.14em;
  font-weight: 600;
  padding: 13px 14px 11px;
  line-height: 1.3;
  vertical-align: bottom;
  background: linear-gradient(
      180deg,
      rgba(99, 102, 241, 0.06) 0%,
      rgba(255, 255, 255, 0.52) 42%,
      rgba(248, 250, 252, 0.45) 100%
    ),
    rgba(255, 255, 255, 0.35);
  backdrop-filter: blur(12px) saturate(155%);
  -webkit-backdrop-filter: blur(12px) saturate(155%);
  border-bottom: 1px solid rgba(148, 163, 184, 0.18);
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.65),
    inset 0 -1px 0 rgba(99, 102, 241, 0.1);
}

.data-table.data-table--plain thead th:first-child {
  border-top-left-radius: 12px;
}

.data-table.data-table--plain thead th:last-child {
  border-top-right-radius: 12px;
}

body.dark .data-table.data-table--plain thead th,
body.theme-dark .data-table.data-table--plain thead th {
  color: rgba(186, 198, 216, 0.92);
  background: linear-gradient(
      180deg,
      rgba(129, 140, 248, 0.09) 0%,
      rgba(30, 41, 59, 0.55) 52%,
        rgba(15, 23, 42, 0.42) 100%
    ),
    rgba(15, 23, 42, 0.35);
  border-bottom-color: rgba(148, 163, 184, 0.12);
  box-shadow:
    inset 0 1px 0 rgba(255, 255, 255, 0.05),
    inset 0 -1px 0 rgba(129, 140, 248, 0.12);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .data-table.data-table--plain thead th {
    color: rgba(186, 198, 216, 0.92);
    background: linear-gradient(
        180deg,
        rgba(129, 140, 248, 0.09) 0%,
        rgba(30, 41, 59, 0.55) 52%,
          rgba(15, 23, 42, 0.42) 100%
      ),
      rgba(15, 23, 42, 0.35);
    border-bottom-color: rgba(148, 163, 184, 0.12);
    box-shadow:
      inset 0 1px 0 rgba(255, 255, 255, 0.05),
      inset 0 -1px 0 rgba(129, 140, 248, 0.12);
  }
}

.data-table.data-table--plain tbody td {
  border-bottom: 1px solid rgba(148, 163, 184, 0.14);
  padding: 10px 14px;
  font-size: 12px;
  line-height: 1.45;
  vertical-align: middle;
  color: var(--text-primary);
  transition:
    background 0.2s var(--ease-out),
    border-color 0.2s var(--ease-out);
}

.data-table.data-table--plain tbody tr:nth-child(even) td {
  background: rgba(248, 250, 252, 0.42);
}

body.dark .data-table.data-table--plain tbody tr:nth-child(even) td,
body.theme-dark .data-table.data-table--plain tbody tr:nth-child(even) td {
  background: rgba(255, 255, 255, 0.02);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .data-table.data-table--plain tbody tr:nth-child(even) td {
    background: rgba(255, 255, 255, 0.02);
  }
}

body.dark .data-table.data-table--plain tbody td,
body.theme-dark .data-table.data-table--plain tbody td {
  border-bottom-color: rgba(148, 163, 184, 0.1);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .data-table.data-table--plain tbody td {
    border-bottom-color: rgba(148, 163, 184, 0.1);
  }
}

.data-table.data-table--plain tbody tr.data-table__row:hover td {
  background: rgba(99, 102, 241, 0.045);
  border-bottom-color: rgba(148, 163, 184, 0.18);
}

body.dark .data-table.data-table--plain tbody tr.data-table__row:hover td,
body.theme-dark .data-table.data-table--plain tbody tr.data-table__row:hover td {
  background: rgba(99, 102, 241, 0.09);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .data-table.data-table--plain tbody tr.data-table__row:hover td {
    background: rgba(99, 102, 241, 0.09);
  }
}

.data-table.data-table--plain .data-table__subject,
.data-table.data-table--plain .data-table__ellipsis {
  font-size: 12.5px;
  line-height: 1.45;
  font-weight: 400;
  letter-spacing: -0.015em;
  color: var(--text-primary);
}

.data-table.data-table--plain .data-table__subject--unread .data-table__ellipsis {
  font-weight: 600;
}

.data-table.data-table--plain .ticket-num {
  font-size: 12px;
  font-weight: 500;
  font-variant-numeric: tabular-nums;
  color: var(--text-muted);
}

.data-table.data-table--plain .data-table__muted {
  font-size: 11px;
  line-height: 1.45;
  font-weight: 400;
  color: var(--text-secondary);
}

.data-table.data-table--plain .data-table__client-line {
  font-size: 12px;
  line-height: 1.4;
}

.data-table.data-table--plain .data-table__cn {
  font-weight: 500;
}

.data-table.data-table--plain .data-table__cemail {
  font-size: 10px;
  color: var(--text-muted);
  font-weight: 400;
}

.data-table.data-table--plain .badge {
  padding: 2px 8px;
  font-size: 10px;
  font-weight: 500;
  line-height: 1.35;
  border-radius: 999px;
  box-shadow: none;
  border: 1px solid rgba(15, 23, 42, 0.06);
}

body.dark .data-table.data-table--plain .badge,
body.theme-dark .data-table.data-table--plain .badge {
  border-color: rgba(255, 255, 255, 0.08);
}

.data-table.data-table--plain .sla-chip {
  padding: 2px 8px;
  font-size: 10px;
  font-weight: 500;
  line-height: 1.35;
  gap: 4px;
  border-radius: 999px;
  box-shadow: none;
  border: 1px solid rgba(15, 23, 42, 0.05);
}

body.dark .data-table.data-table--plain .sla-chip,
body.theme-dark .data-table.data-table--plain .sla-chip {
  border-color: rgba(255, 255, 255, 0.06);
}

.data-table.data-table--plain .sla-chip.sla-ok {
  background: rgba(236, 253, 245, 0.85);
  color: #047857;
  border-color: rgba(16, 185, 129, 0.18);
}

.data-table.data-table--plain .sla-chip.sla-warn {
  background: rgba(255, 251, 235, 0.9);
  color: #a16207;
  border-color: rgba(245, 158, 11, 0.2);
}

.data-table.data-table--plain .sla-chip.sla-breach {
  background: rgba(254, 242, 242, 0.9);
  color: #b91c1c;
  border-color: rgba(248, 113, 113, 0.22);
}

body.dark .data-table.data-table--plain .sla-chip.sla-ok,
body.theme-dark .data-table.data-table--plain .sla-chip.sla-ok {
  background: rgba(6, 78, 59, 0.35);
  color: #6ee7b7;
  border-color: rgba(16, 185, 129, 0.25);
}

body.dark .data-table.data-table--plain .sla-chip.sla-warn,
body.theme-dark .data-table.data-table--plain .sla-chip.sla-warn {
  background: rgba(120, 53, 15, 0.35);
  color: #fcd34d;
  border-color: rgba(245, 158, 11, 0.25);
}

body.dark .data-table.data-table--plain .sla-chip.sla-breach,
body.theme-dark .data-table.data-table--plain .sla-chip.sla-breach {
  background: rgba(127, 29, 29, 0.35);
  color: #fca5a5;
  border-color: rgba(248, 113, 113, 0.28);
}

.data-table.data-table--plain .badge-open {
  background: rgba(255, 251, 235, 0.92);
  border-color: rgba(251, 191, 36, 0.22);
}

.data-table.data-table--plain .badge-in_progress,
.data-table.data-table--plain .badge-progress {
  background: rgba(239, 246, 255, 0.95);
  border-color: rgba(59, 130, 246, 0.2);
}

.data-table.data-table--plain .badge-paused {
  background: rgba(245, 243, 255, 0.92);
  border-color: rgba(139, 92, 246, 0.2);
}

.data-table.data-table--plain .badge-finished {
  background: rgba(236, 253, 245, 0.92);
  border-color: rgba(16, 185, 129, 0.2);
}

.data-table.data-table--plain .badge-pending {
  background: rgba(241, 245, 249, 0.85);
  border-color: rgba(148, 163, 184, 0.22);
}

.data-table.data-table--plain .badge-normal {
  background: rgba(239, 246, 255, 0.88);
  border-color: rgba(59, 130, 246, 0.16);
}

.data-table.data-table--plain .badge-high {
  background: rgba(255, 251, 235, 0.88);
  border-color: rgba(251, 146, 60, 0.22);
}

.data-table.data-table--plain .badge-low {
  background: rgba(248, 250, 252, 0.95);
  border-color: rgba(148, 163, 184, 0.2);
}

.data-table.data-table--plain .badge-urgent {
  background: rgba(254, 242, 242, 0.92);
  border-color: rgba(239, 68, 68, 0.2);
}

.data-table.data-table--plain .data-table__actions {
  white-space: nowrap;
}

.data-table.data-table--plain:not(.tickets-table) .tickets-actions {
  flex-wrap: nowrap;
  align-items: center;
  justify-content: flex-end;
  gap: 5px;
}

.data-table.data-table--plain:not(.tickets-table) .tickets-actions .action-btn {
  min-width: 28px;
  min-height: 28px;
  padding: 4px 7px;
  font-size: 12px;
  border-radius: 9px;
  border-color: rgba(148, 163, 184, 0.35);
  transition:
    background 0.2s var(--ease-out),
    border-color 0.2s var(--ease-out),
    transform 0.18s var(--ease-out);
}

.data-table.data-table--plain:not(.tickets-table) .tickets-actions .action-btn:hover {
  transform: translateY(0);
  border-color: rgba(99, 102, 241, 0.35);
  background: rgba(99, 102, 241, 0.05);
}

/* Proporções de colunas (table-layout: fixed) — exceto .tickets-table (usa <colgroup>) */
.data-table.data-table--plain:not(.tickets-table) th:nth-child(1),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(1) {
  width: 4.5%;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(2),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(2) {
  width: 22%;
  min-width: 140px;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(3),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(3) {
  width: 18%;
  min-width: 140px;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(4),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(4) {
  width: 11%;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(5),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(5),
.data-table.data-table--plain:not(.tickets-table) th:nth-child(6),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(6) {
  width: 9%;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(7),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(7) {
  width: 10%;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(8),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(8) {
  width: 12%;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(9),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(9) {
  width: 8%;
}
.data-table.data-table--plain:not(.tickets-table) th:nth-child(10),
.data-table.data-table--plain:not(.tickets-table) td:nth-child(10) {
  width: 8%;
  min-width: 108px;
}

/* Colunas alinhadas ao cabeçalho */
.data-table.data-table--plain th.data-table__col-num,
.data-table.data-table--plain td.data-table__num {
  text-align: right;
}

.data-table.data-table--plain th.data-table__col-actions,
.data-table.data-table--plain td.data-table__actions {
  text-align: right;
}

.data-table.data-table--plain:not(.tickets-table) thead th:nth-child(5),
.data-table.data-table--plain:not(.tickets-table) thead th:nth-child(6),
.data-table.data-table--plain:not(.tickets-table) thead th:nth-child(7),
.data-table.data-table--plain:not(.tickets-table) tbody td:nth-child(5),
.data-table.data-table--plain:not(.tickets-table) tbody td:nth-child(6),
.data-table.data-table--plain:not(.tickets-table) tbody td:nth-child(7) {
  text-align: center;
}

.tickets-content > .table-wrapper,
.tickets-content > .empty-state,
.tickets-content > .alert {
  max-width: var(--tickets-shell-max);
  margin-left: 0;
  margin-right: auto;
}

/* Lista e estados: mesma âncora à esquerda que cabeçalho/filtros; tabela usa largura total */
.tickets-content > .data-table,
.tickets-content .tickets-list-only .data-table {
  display: table;
  max-width: none;
  width: 100%;
  margin-left: 0;
  margin-right: 0;
}

/* Células alinhadas ao cartão (gutter vem do .tickets-content) */
.data-table.data-table--plain thead th:first-child,
.data-table.data-table--plain tbody td:first-child {
  padding-left: 16px;
}

.data-table.data-table--plain thead th:last-child,
.data-table.data-table--plain tbody td:last-child {
  padding-right: 16px;
}

.data-table.data-table--plain tbody tr:last-child td {
  border-bottom: none;
}

.data-table.data-table--plain tbody tr:last-child td:first-child {
  border-bottom-left-radius: 12px;
}

.data-table.data-table--plain tbody tr:last-child td:last-child {
  border-bottom-right-radius: 12px;
}

.tickets-content > .loading {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 220px;
  max-width: var(--tickets-shell-max);
  margin-left: 0;
  margin-right: auto;
}

/* Kanban usa toda a largura útil ao lado do sidebar (sem tecto 1400px do shell da lista). */
.tickets-kanban-wrap {
  width: 100%;
  max-width: none;
  margin-left: 0;
  margin-right: 0;
  box-sizing: border-box;
  padding-left: var(--tickets-panel-pad-x);
  padding-right: var(--tickets-panel-pad-x);
  padding-bottom: var(--sp-2);
  min-width: 0;
}

.tickets-kanban-wrap > .kanban-board.kanban-board--columns {
  flex: 1 1 auto;
  width: 100%;
  min-height: min(560px, calc(100vh - 13rem));
  min-width: 0;
  box-sizing: border-box;
}

.tickets-kanban-wrap > .kanban-board.kanban-board--columns.kanban-board--empty-cols {
  justify-content: center;
  align-items: center;
}

/* Painel flutuante: colunas visíveis (não altera o layout do tabuleiro) */
.kanban-columns-picker-popover {
  position: fixed;
  z-index: 80;
  width: min(360px, calc(100vw - 20px));
  max-height: min(420px, calc(100vh - 24px));
  overflow: auto;
  padding: 14px 16px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow-md);
  box-sizing: border-box;
}

.kanban-columns-picker-title {
  margin: 0 0 4px;
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
}

.kanban-column-picker-chips {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.kanban-column-picker-actions {
  margin-top: 14px;
  display: flex;
  justify-content: flex-end;
}

.kanban-picker-divider {
  border: none;
  border-top: 1px solid var(--border);
  margin: 12px 0 10px;
}

.kanban-picker-new-col {
  width: 100%;
  box-sizing: border-box;
  border-style: dashed;
  margin-bottom: 10px;
}

.kanban-picker-reset-default {
  width: 100%;
  box-sizing: border-box;
  margin-bottom: 10px;
  color: #ef4444 !important;
  border-color: rgba(239, 68, 68, 0.35) !important;
  background: rgba(239, 68, 68, 0.06) !important;
}

.kanban-picker-reset-default:hover {
  background: rgba(239, 68, 68, 0.1) !important;
  border-color: rgba(239, 68, 68, 0.45) !important;
}

.kanban-columns-picker-popover .kanban-vis-label {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--text-secondary);
  cursor: pointer;
  user-select: none;
}

.view-toggle {
  display: flex;
  background: var(--bg-muted);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 2px;
  gap: 1px;
  box-shadow: var(--shadow-xs);
}

.view-toggle-btn {
  padding: 5px 12px;
  border-radius: 6px;
  border: none;
  background: none;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: -0.01em;
  color: var(--text-secondary);
  cursor: pointer;
  transition:
    background var(--duration-fast) var(--ease-out),
    color var(--duration-fast) var(--ease-out),
    box-shadow var(--duration-fast) var(--ease-out);
  font-family: inherit;
}

.action-start {
  color: #3b82f6;
  border-color: #bfdbfe;
}
.action-start:hover {
  background: #eff6ff;
}
.action-pause {
  color: #8b5cf6;
  border-color: #ddd6fe;
}
.action-pause:hover {
  background: #f5f3ff;
}
.action-resume {
  color: #3b82f6;
  border-color: #bfdbfe;
}
.action-resume:hover {
  background: #eff6ff;
}
.action-finish {
  color: #10b981;
  border-color: #a7f3d0;
}
.action-finish:hover {
  background: #ecfdf5;
}
.action-transfer {
  color: #6b7280;
  border-color: var(--border-subtle);
}
.action-transfer:hover {
  background: var(--bg-hover);
}

.sla-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 600;
}

.sla-chip-sm {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 24px;
  height: 24px;
  padding: 0 6px;
  border-radius: 8px;
  font-size: 13px;
  line-height: 1;
}

.sla-chip.sla-ok,
.sla-chip-sm.sla-ok {
  background: #ecfdf5;
  color: #065f46;
}

.sla-chip.sla-warn,
.sla-chip-sm.sla-warn {
  background: #fffbeb;
  color: #92400e;
}

.sla-chip.sla-breach,
.sla-chip-sm.sla-breach {
  background: #fef2f2;
  color: #991b1b;
}

body.dark .sla-chip.sla-ok,
body.theme-dark .sla-chip.sla-ok,
body.dark .sla-chip-sm.sla-ok,
body.theme-dark .sla-chip-sm.sla-ok {
  background: rgba(6, 78, 59, 0.35);
  color: #6ee7b7;
}

body.dark .sla-chip.sla-warn,
body.theme-dark .sla-chip.sla-warn,
body.dark .sla-chip-sm.sla-warn,
body.theme-dark .sla-chip-sm.sla-warn {
  background: rgba(120, 53, 15, 0.35);
  color: #fcd34d;
}

body.dark .sla-chip.sla-breach,
body.theme-dark .sla-chip.sla-breach,
body.dark .sla-chip-sm.sla-breach,
body.theme-dark .sla-chip-sm.sla-breach {
  background: rgba(127, 29, 29, 0.35);
  color: #fca5a5;
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .sla-chip.sla-ok,
  body.theme-system:not(.theme-light) .sla-chip-sm.sla-ok {
    background: rgba(6, 78, 59, 0.35);
    color: #6ee7b7;
  }

  body.theme-system:not(.theme-light) .sla-chip.sla-warn,
  body.theme-system:not(.theme-light) .sla-chip-sm.sla-warn {
    background: rgba(120, 53, 15, 0.35);
    color: #fcd34d;
  }

  body.theme-system:not(.theme-light) .sla-chip.sla-breach,
  body.theme-system:not(.theme-light) .sla-chip-sm.sla-breach {
    background: rgba(127, 29, 29, 0.35);
    color: #fca5a5;
  }
}

.kanban-empty {
  text-align: center;
  padding: 18px 14px;
  font-size: 12px;
  font-weight: 500;
  letter-spacing: 0.01em;
  line-height: 1.45;
  color: var(--text-secondary);
  border-radius: 10px;
  background: rgba(148, 163, 184, 0.06);
  border: 1px dashed rgba(148, 163, 184, 0.35);
  margin: 0 2px;
}

.kanban-column .kanban-empty {
  align-self: center;
  width: calc(100% - 16px);
  max-width: 220px;
  padding: 20px 12px;
}

body.dark .kanban-empty,
body.theme-dark .kanban-empty {
  background: rgba(148, 163, 184, 0.05);
  border-color: rgba(148, 163, 184, 0.22);
  color: var(--text-muted);
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .kanban-empty {
    background: rgba(148, 163, 184, 0.05);
    border-color: rgba(148, 163, 184, 0.22);
    color: var(--text-muted);
  }
}

@media (hover: none) {
  .kanban-card .kc-actions {
    opacity: 1;
  }
}

/* Editor de assinatura (utilizadores) */
.sig-toolbar {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 6px 8px;
  background: var(--bg-hover);
  border: 1px solid var(--border-subtle);
  border-bottom: none;
  border-radius: var(--radius) var(--radius) 0 0;
  flex-wrap: wrap;
}

.sig-toolbar button {
  padding: 3px 7px;
  border: 1px solid var(--border-subtle);
  border-radius: 4px;
  background: var(--bg-card);
  font-size: 12px;
  cursor: pointer;
  color: var(--text-primary);
  font-family: inherit;
}

.sig-toolbar button:hover {
  background: var(--primary-light);
}

.sig-toolbar select {
  padding: 3px 6px;
  border: 1px solid var(--border-subtle);
  border-radius: 4px;
  font-size: 12px;
  background: var(--bg-card);
  font-family: inherit;
}

.sig-sep {
  color: var(--border-subtle);
  font-size: 16px;
  margin: 0 2px;
}

.sig-editor {
  min-height: 120px;
  padding: 12px;
  border: 1px solid var(--border-subtle);
  border-radius: 0 0 var(--radius) var(--radius);
  font-size: 14px;
  line-height: 1.6;
  outline: none;
  background: var(--bg-card);
  color: var(--text-primary);
}

.sig-editor:focus {
  border-color: var(--border-focus, var(--primary));
}

.sig-editor:empty::before {
  content: attr(placeholder);
  color: var(--text-muted);
  pointer-events: none;
  white-space: pre-line;
}

.sig-var-btn {
  display: inline-block;
  padding: 2px 6px;
  background: var(--primary-light);
  color: var(--primary);
  border: 1px solid #c7d2fe;
  border-radius: 4px;
  font-size: 11px;
  cursor: pointer;
  margin-left: 4px;
  font-family: ui-monospace, monospace;
}

.sig-var-btn:hover {
  background: var(--primary);
  color: white;
}

/* Rodapé do card kanban — ações discretas (hover) */
.kanban-card-meta-row {
  display: flex;
  align-items: center;
  margin-top: 8px;
}

.kc-footer {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 8px;
  margin-top: 10px;
  padding-top: 8px;
  border-top: 1px solid var(--border);
}

.kc-time {
  font-size: 11px;
  color: var(--text-muted);
}

.kc-actions {
  display: flex;
  gap: 2px;
  opacity: 0;
  transition: opacity 0.15s;
}

.kanban-card:hover .kc-actions {
  opacity: 1;
}

.kc-btn {
  width: 26px;
  height: 26px;
  border-radius: 6px;
  border: 1px solid transparent;
  background: none;
  font-size: 12px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition:
    background 0.15s,
    color 0.15s,
    border-color 0.15s;
  color: var(--text-secondary);
}

.kc-start:hover {
  background: #eff6ff;
  color: #3b82f6;
  border-color: #bfdbfe;
}
.kc-pause:hover {
  background: #f5f3ff;
  color: #8b5cf6;
  border-color: #ddd6fe;
}
.kc-resume:hover {
  background: #eff6ff;
  color: #3b82f6;
  border-color: #bfdbfe;
}
.kc-finish:hover {
  background: #ecfdf5;
  color: #10b981;
  border-color: #a7f3d0;
}
.kc-transfer:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
  border-color: var(--border);
}

.kc-delete {
  color: rgba(239, 68, 68, 0.45) !important;
  border-color: rgba(239, 68, 68, 0.15) !important;
  margin-left: 2px;
}

.kc-delete:hover {
  background: rgba(239, 68, 68, 0.08) !important;
  color: #ef4444 !important;
  border-color: rgba(239, 68, 68, 0.3) !important;
}

/* Tag de mesa no card Kanban (+ rótulo Mesa) */
.kc-desk-tag {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 4px;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-secondary);
  background: var(--bg-hover);
  border-left: 3px solid rgba(99, 102, 241, 0.5);
  padding: 6px 8px;
  border-radius: 0 8px 8px 0;
  margin: 8px 0 0;
  max-width: 100%;
}

.kc-desk-name {
  word-break: break-word;
  line-height: 1.38;
  font-weight: 650;
  color: var(--text-primary);
}

.kanban-board--columns .kc-desk-tag .kc-field-label {
  margin-bottom: 0;
}

.kanban-board--columns .kc-desk-tag {
  margin-top: 8px;
}

/* Coluna Última interação */
.kanban-column[data-col='ultima_interacao'] {
  background: #f0f0ff;
}

.kanban-column[data-col='ultima_interacao'] .kanban-column-header {
  border-bottom-color: #6366f1;
}

body.theme-dark .kanban-column[data-col='ultima_interacao'],
body.dark .kanban-column[data-col='ultima_interacao'] {
  background: rgba(99, 102, 241, 0.14);
}

body.theme-dark .kanban-column[data-col='ultima_interacao'] .kanban-column-header,
body.dark .kanban-column[data-col='ultima_interacao'] .kanban-column-header {
  border-bottom-color: #818cf8;
}

#kcol-ultima_interacao .kanban-card {
  border-left: 3px solid #6366f1;
  animation: pulse-border 2s ease-in-out infinite;
}

@keyframes pulse-border {
  0%,
  100% {
    border-left-color: #6366f1;
  }
  50% {
    border-left-color: #a5b4fc;
  }
}

/* Motivos de pausa — modal + cartão Kanban */
.pause-reason-option {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 10px 12px;
  border: 1px solid var(--border-subtle, rgba(148, 163, 184, 0.25));
  border-radius: 10px;
  margin-bottom: 6px;
  cursor: pointer;
  transition:
    background 0.15s ease,
    border-color 0.15s ease;
}
.pause-reason-option:hover {
  background: var(--bg-hover, rgba(248, 250, 252, 0.55));
}
.pause-reason-option:has(input:checked) {
  border-color: #8b5cf6;
  background: #f5f3ff;
}
body.theme-dark .pause-reason-option:has(input:checked),
body.dark .pause-reason-option:has(input:checked) {
  background: rgba(139, 92, 246, 0.14);
}
.pause-reason-option input {
  margin-top: 3px;
  accent-color: #8b5cf6;
}
.pause-reason-name {
  font-size: 13px;
  font-weight: 600;
}
.pause-reason-sla {
  font-size: 12px;
  color: var(--text-secondary);
  margin-top: 2px;
}
.kc-pause-reason {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  flex-wrap: wrap;
  font-size: 11px;
  padding: 6px 8px;
  border-radius: 6px;
  margin-top: 6px;
  background: #f5f3ff;
  color: #6d28d9;
}
.kc-pause-reason.pause-warn {
  background: #fffbeb;
  color: #92400e;
}
.kc-pause-reason.pause-breached {
  background: #fef2f2;
  color: #991b1b;
}
.pause-timer-breach {
  color: #ef4444;
  font-weight: 600;
}
.pause-timer-warn {
  color: #f59e0b;
  font-weight: 500;
}
.pause-timer-ok {
  color: #6b7280;
}
.pause-reason-list.form-group,
.pause-reason-list .form-group {
  margin-bottom: 0;
}

.global-badge {
  display: inline-block;
  padding: 1px 6px;
  background: #e0e7ff;
  color: #3730a3;
  border-radius: 4px;
  font-size: 10px;
  font-weight: 600;
  margin-left: 4px;
  vertical-align: middle;
}

body.dark .global-badge,
body.theme-dark .global-badge {
  background: rgba(99, 102, 241, 0.22);
  color: #c7d2fe;
}

.pause-reason-sla .global-badge {
  margin-left: 6px;
}

.pr-filter-row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 10px;
}

.pr-filter-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-secondary);
}

.pr-filter-select {
  max-width: min(360px, 100%);
  min-width: 180px;
  flex: 1 1 200px;
  font-size: 13px;
  padding: 6px 10px;
}

.pr-toolbar-right {
  flex-shrink: 0;
}

.pr-row__mesa {
  justify-self: center;
  text-align: center;
  font-size: 11px;
  font-weight: 500;
}

.pr-row__desk {
  display: block;
  max-width: 100px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.modal-pause-reason {
  max-width: 440px;
}

/* ─── Motivos de pausa — alinhado à largura de conteúdo da app ─ */
.pause-reasons-page.pr-page {
  width: 100%;
  max-width: none;
  margin: 0;
  padding: 12px 0 24px;
  box-sizing: border-box;
}

.pr-panel {
  width: 100%;
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  overflow: hidden;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.pr-panel .pr-filter-row {
  margin: 0;
  padding: 12px 14px;
  border-bottom: 1px solid var(--border-subtle);
  background: var(--bg-muted);
}

.pr-panel .pr-loading {
  border-radius: 0;
  border: none;
  border-bottom: 1px solid var(--border-subtle);
}

.pr-panel > .pr-table-host {
  min-height: 48px;
}

.pause-reasons-page.pr-page--compact .pr-page-header {
  margin-bottom: 10px;
}

.pr-page--compact .pr-page-title {
  font-size: 1.1rem;
  margin-bottom: 2px;
}

.pr-page--compact .md-page-subtitle.pr-page-subtitle {
  font-size: 12px;
  max-width: none;
  margin: 0;
  line-height: 1.35;
}

.pr-toolbar .md-toolbar-intro {
  flex: 1 1 200px;
  min-width: 0;
}

.pr-btn-new {
  flex-shrink: 0;
}

.pr-table-host {
  min-height: 56px;
}

.pr-loading {
  display: flex;
  flex-direction: row;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 16px;
  color: var(--text-muted);
  font-size: 12px;
  background: var(--bg-card);
  border: 1px dashed var(--border);
  border-radius: 8px;
}

.pr-loading--compact {
  padding: 12px 14px;
}

.pr-list--compact {
  display: flex;
  flex-direction: column;
  gap: 0;
  border: none;
  border-radius: 0;
  overflow: hidden;
  background: var(--bg-card);
}

.pr-panel .pr-list--compact {
  background: transparent;
}

.pr-list-head {
  display: grid;
  grid-template-columns:
    minmax(0, 1fr)
    minmax(96px, 140px)
    3.5rem
    3.5rem
    minmax(100px, 1fr);
  gap: 8px 14px;
  align-items: center;
  padding: 8px 12px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--text-muted);
  background: var(--bg-muted);
  border-bottom: 1px solid var(--border-subtle);
}

.pr-list-head__main {
  min-width: 0;
}

.pr-list-head__mesa,
.pr-list-head__chip {
  justify-self: center;
  text-align: center;
}

.pr-list-head__actions {
  justify-self: end;
  text-align: right;
}

.pr-row {
  display: grid;
  grid-template-columns:
    minmax(0, 1fr)
    minmax(96px, 140px)
    3.5rem
    3.5rem
    minmax(100px, 1fr);
  align-items: center;
  gap: 8px 14px;
  padding: 8px 12px;
  min-height: 44px;
  border-bottom: 1px solid var(--border-subtle);
  font-size: 12px;
}

.pr-row .pr-chip {
  justify-self: center;
}

.pr-row:last-child {
  border-bottom: none;
}

.pr-row:hover {
  background: var(--bg-muted);
}

.pr-row__main {
  flex: 1 1 140px;
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 1px;
}

.pr-row__name {
  font-weight: 600;
  font-size: 12.5px;
  color: var(--text-primary);
  line-height: 1.25;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.pr-row__desc {
  font-size: 11px;
  color: var(--text-secondary);
  line-height: 1.3;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.pr-row__desc--muted {
  color: var(--text-muted);
}

.pr-chip {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 2px 7px;
  font-size: 11px;
  font-weight: 600;
  border-radius: 4px;
  white-space: nowrap;
  flex-shrink: 0;
}

.pr-chip--sla {
  color: #1d4ed8;
  background: #eff6ff;
  border: 1px solid rgba(59, 130, 246, 0.2);
  min-width: 2.5rem;
}

.pr-chip--on {
  color: #047857;
  background: #ecfdf5;
  border: 1px solid rgba(16, 185, 129, 0.25);
}

.pr-chip--off {
  color: #64748b;
  background: var(--bg-muted);
  border: 1px solid var(--border-subtle);
}

body.dark .pr-chip--sla,
body.theme-dark .pr-chip--sla {
  color: #93c5fd;
  background: rgba(37, 99, 235, 0.16);
}

.pr-row__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
  align-items: center;
  justify-content: flex-end;
  justify-self: end;
}

.pr-row__actions .btn-sm {
  padding: 3px 8px;
  font-size: 11px;
  line-height: 1.2;
  min-height: 26px;
}

.pr-empty--compact {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 12px 14px;
  font-size: 12px;
  color: var(--text-muted);
  background: var(--bg-muted);
  border: 1px dashed var(--border);
  border-radius: 8px;
}

.pr-empty__hint {
  margin: 0;
}

@media (max-width: 640px) {
  .pr-list-head {
    display: none;
  }

  .pr-row {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    gap: 8px 10px;
    padding: 8px 10px;
  }

  .pr-row .pr-chip {
    justify-self: auto;
  }

  .pr-row__mesa {
    justify-self: auto;
  }

  .pr-row__actions {
    width: 100%;
    justify-content: flex-end;
    justify-self: stretch;
  }

  .pr-toolbar {
    flex-direction: column;
    align-items: stretch !important;
  }
}

/* ─── SLA em risco — alinhado ao grid da página ───────────────── */
.sla-monitor-host {
  font-variant-numeric: tabular-nums;
  --sla-page-max: 1344px;
  --sla-page-pad: clamp(16px, 3vw, 28px);
  --sla-col-gap: 16px;
}

.sla-monitor-host .sla-monitor-root {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  background: var(--bg-app);
  background-image: none;
}

.sla-page-inner {
  width: 100%;
  max-width: var(--sla-page-max);
  margin-left: auto;
  margin-right: auto;
  padding-left: var(--sla-page-pad);
  padding-right: var(--sla-page-pad);
  box-sizing: border-box;
}

/* Monitoramento: toda a largura útil (sidebar recolhido/expandido); remove tecto --sla-page-max. */
.sla-monitor-host .sla-page-inner {
  max-width: none;
  margin-left: 0;
  margin-right: 0;
}

.sla-header-wrap {
  flex-shrink: 0;
  background: var(--bg-card);
  background-image: none;
  border-bottom: 1px solid var(--border-subtle);
  box-shadow: var(--shadow-xs);
}

.sla-header-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 16px 24px;
  padding-top: 18px;
  padding-bottom: 18px;
  width: 100%;
  box-sizing: border-box;
}

@media (max-width: 680px) {
  .sla-header-row {
    grid-template-columns: minmax(0, 1fr);
    align-items: stretch;
  }

  .sla-toolbar-panel {
    flex-wrap: wrap;
    justify-content: flex-start;
  }

  .sla-toolbar-field {
    flex: 1 1 min(100%, 320px);
    min-width: 0;
  }

  .sla-filter-desk {
    flex: 1 1 auto;
    max-width: none !important;
    min-width: 0 !important;
  }

  .sla-btn-refresh.sla-btn-icon {
    margin-left: auto;
  }
}

.sla-header-text {
  min-width: 0;
}

.sla-header-title {
  margin: 0;
  font-size: clamp(1.22rem, 2vw, 1.5rem);
  font-weight: 700;
  font-family: var(--font-display, inherit);
  letter-spacing: -0.03em;
  color: var(--text-primary);
  line-height: 1.22;
}

.sla-header-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  flex-shrink: 0;
  min-width: 0;
}

.sla-toolbar-panel {
  display: flex;
  align-items: center;
  flex-wrap: nowrap;
  gap: 12px;
  padding: 0;
  border: none;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
}

.sla-toolbar-field {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 1;
  min-width: 0;
}

.sla-header-filter-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-muted);
  white-space: nowrap;
}

.form-control.sla-filter-desk {
  min-width: 168px;
  flex: 1 1 auto;
  max-width: min(280px, 42vw);
  height: 38px;
  font-size: 13px;
  border-radius: 10px;
  border-color: var(--border-strong);
}

.sla-btn-refresh.sla-btn-icon {
  flex-shrink: 0;
  height: 38px;
  padding: 0 14px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  white-space: nowrap;
}

.sla-btn-refresh-label {
  font-weight: 600;
}

.sla-btn-refresh.sla-btn-icon span[aria-hidden] {
  flex-shrink: 0;
}

/* Modo escuro — monitoramento SLA: uma base escura contínua (sem faixas tipo --bg-card mais claras) */
body.dark .sla-monitor-host .sla-toolbar-panel,
body.theme-dark .sla-monitor-host .sla-toolbar-panel {
  background: transparent !important;
  background-image: none !important;
}

body.dark .sla-monitor-host .sla-header-wrap,
body.theme-dark .sla-monitor-host .sla-header-wrap {
  background-color: var(--bg-app);
  background-image: none;
  border-bottom-color: var(--border-subtle);
  box-shadow: none;
}

body.dark .sla-monitor-host .form-control.sla-filter-desk,
body.theme-dark .sla-monitor-host .form-control.sla-filter-desk {
  background-color: var(--bg-app);
  background-image: none;
  color: var(--text-primary);
  border-color: var(--border-strong);
  box-shadow: none;
}

body.dark .sla-monitor-host .sla-btn-refresh.btn-secondary,
body.theme-dark .sla-monitor-host .sla-btn-refresh.btn-secondary {
  background-color: var(--bg-app);
  background-image: none;
  border-color: var(--border-strong);
  color: var(--text-primary);
  box-shadow: none;
}

body.dark .sla-monitor-host .sla-btn-refresh.btn-secondary:hover,
body.theme-dark .sla-monitor-host .sla-btn-refresh.btn-secondary:hover {
  background-color: var(--bg-hover);
  border-color: var(--border);
}

body.dark .sla-monitor-host .sla-metric-card,
body.theme-dark .sla-monitor-host .sla-metric-card {
  background-color: var(--bg-app);
  border-color: var(--border);
  box-shadow: none;
}

body.dark .sla-monitor-host .sla-column,
body.theme-dark .sla-monitor-host .sla-column {
  background-color: var(--bg-app);
  border-color: var(--border);
  box-shadow: none;
}

body.dark .sla-monitor-host .sla-col-header,
body.theme-dark .sla-monitor-host .sla-col-header {
  background-color: var(--bg-app);
  border-bottom-color: var(--border-subtle);
}

body.dark .sla-monitor-host .sla-col-count,
body.theme-dark .sla-monitor-host .sla-col-count {
  background-color: rgba(148, 163, 184, 0.07);
  border-color: var(--border-subtle);
}

body.dark .sla-monitor-host .sla-empty,
body.theme-dark .sla-monitor-host .sla-empty {
  background-color: var(--bg-app);
  border-color: var(--border-strong);
  box-shadow: none;
}

body.dark .sla-monitor-host .sla-card,
body.theme-dark .sla-monitor-host .sla-card {
  background-color: var(--bg-app);
  border-color: var(--border);
  box-shadow: none;
}

body.dark .sla-monitor-host .sla-card:hover,
body.theme-dark .sla-monitor-host .sla-card:hover {
  border-color: var(--border-strong);
  box-shadow: 0 0 0 1px rgba(255, 255, 255, 0.05);
}

body.dark .sla-monitor-host .sla-card:active,
body.theme-dark .sla-monitor-host .sla-card:active {
  box-shadow: none;
}

body.dark .sla-monitor-host .sla-card-desk,
body.theme-dark .sla-monitor-host .sla-card-desk {
  background: rgba(148, 163, 184, 0.06);
  border-color: var(--border-subtle);
}

body.dark .sla-monitor-host .sla-action-btn,
body.theme-dark .sla-monitor-host .sla-action-btn {
  background-color: rgba(148, 163, 184, 0.08);
  border-color: var(--border-strong);
  color: var(--text-primary);
}

body.dark .sla-monitor-host .sla-action-btn:hover,
body.theme-dark .sla-monitor-host .sla-action-btn:hover {
  border-color: var(--primary);
  background-color: rgba(129, 140, 248, 0.12);
  color: var(--text-primary);
}

body.dark .sla-monitor-host select.form-control.sla-filter-desk,
body.theme-dark .sla-monitor-host select.form-control.sla-filter-desk {
  color-scheme: dark;
}

@media (prefers-color-scheme: dark) {
  body.theme-system:not(.theme-light) .sla-monitor-host .sla-toolbar-panel {
    background: transparent !important;
    background-image: none !important;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-header-wrap {
    background-color: var(--bg-app);
    background-image: none;
    border-bottom-color: var(--border-subtle);
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .form-control.sla-filter-desk {
    background-color: var(--bg-app);
    background-image: none;
    color: var(--text-primary);
    border-color: var(--border-strong);
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-btn-refresh.btn-secondary {
    background-color: var(--bg-app);
    background-image: none;
    border-color: var(--border-strong);
    color: var(--text-primary);
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-btn-refresh.btn-secondary:hover {
    background-color: var(--bg-hover);
    border-color: var(--border);
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-metric-card {
    background-color: var(--bg-app);
    border-color: var(--border);
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-column {
    background-color: var(--bg-app);
    border-color: var(--border);
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-col-header {
    background-color: var(--bg-app);
    border-bottom-color: var(--border-subtle);
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-col-count {
    background-color: rgba(148, 163, 184, 0.07);
    border-color: var(--border-subtle);
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-empty {
    background-color: var(--bg-app);
    border-color: var(--border-strong);
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-card {
    background-color: var(--bg-app);
    border-color: var(--border);
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-card:hover {
    border-color: var(--border-strong);
    box-shadow: 0 0 0 1px rgba(255, 255, 255, 0.05);
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-card:active {
    box-shadow: none;
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-card-desk {
    background: rgba(148, 163, 184, 0.06);
    border-color: var(--border-subtle);
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-action-btn {
    background-color: rgba(148, 163, 184, 0.08);
    border-color: var(--border-strong);
    color: var(--text-primary);
  }

  body.theme-system:not(.theme-light) .sla-monitor-host .sla-action-btn:hover {
    border-color: var(--primary);
    background-color: rgba(129, 140, 248, 0.12);
    color: var(--text-primary);
  }

  body.theme-system:not(.theme-light) .sla-monitor-host select.form-control.sla-filter-desk {
    color-scheme: dark;
  }
}

.sla-dashboard-block {
  flex: 1;
  min-height: 0;
  display: flex;
  flex-direction: column;
  padding-top: 18px;
  padding-bottom: 22px;
  gap: 0;
  overflow: hidden;
  background: var(--bg-app);
  background-image: none;
}

/* Uma só grelha: cada métrica e a coluna por baixo partilham a mesma faixa horizontal */
.sla-dashboard-scroll {
  flex: 1;
  min-height: 0;
  overflow-x: auto;
  overflow-y: hidden;
  -webkit-overflow-scrolling: touch;
}

.sla-dashboard-grid {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  grid-template-rows: auto minmax(0, 1fr);
  row-gap: 22px;
  column-gap: var(--sla-col-gap);
  align-items: stretch;
  width: 100%;
  min-width: 0;
  height: 100%;
  box-sizing: border-box;
}

.sla-grid-loading {
  grid-column: 1 / -1;
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 200px;
  margin: 0;
}

.sla-board-loading-inner {
  padding: 48px;
}

.sla-grid-error.sla-board-error {
  grid-column: 1 / -1;
  margin: 0;
}

@media (max-width: 1100px) {
  .sla-dashboard-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    width: 100%;
    min-width: 0;
    height: auto;
    grid-template-rows: auto minmax(280px, 1fr);
  }
}

@media (max-width: 960px) {
  .sla-dashboard-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    grid-template-rows: repeat(4, auto);
    width: 100%;
    min-width: 0;
    height: auto;
  }

  .sla-column {
    min-height: 260px;
  }

  .sla-grid-loading {
    min-height: 160px;
  }
}

@media (max-width: 640px) {
  .sla-dashboard-grid {
    grid-template-columns: minmax(0, 1fr);
    grid-template-rows: repeat(8, auto);
    width: 100%;
    min-width: 0;
  }

  .sla-column {
    min-height: 220px;
  }

  .sla-grid-loading {
    min-height: 140px;
  }
}

.sla-metric-card {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  min-height: 64px;
  box-sizing: border-box;
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  box-shadow: var(--shadow-xs);
}

.sla-metric-text {
  min-width: 0;
  flex: 1 1 auto;
}

.sla-metric-dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  flex-shrink: 0;
  box-shadow: 0 0 0 2px color-mix(in srgb, var(--bg-card) 90%, var(--border));
}

.sla-metric--firstr .sla-metric-dot {
  background: linear-gradient(135deg, #f87171 0%, #dc2626 100%);
}

.sla-metric--breach .sla-metric-dot {
  background: linear-gradient(135deg, #fb7185 0%, #be123c 100%);
}

.sla-metric--pause .sla-metric-dot {
  background: linear-gradient(135deg, #c4b5fd 0%, #7c3aed 100%);
}

.sla-metric--risk .sla-metric-dot {
  background: linear-gradient(135deg, #fcd34d 0%, #d97706 100%);
}

.sla-metric-value {
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1;
  letter-spacing: -0.025em;
}

.sla-metric-label {
  font-size: 10.5px;
  font-weight: 600;
  color: var(--text-muted);
  margin-top: 5px;
  letter-spacing: 0.03em;
  text-transform: uppercase;
  line-height: 1.25;
}

.tabular-nums {
  font-variant-numeric: tabular-nums;
}

/* Colunas enchem a célula da grelha; mesmo height que as irmãs */
.sla-column {
  position: relative;
  display: flex;
  flex-direction: column;
  align-self: stretch;
  min-width: 0;
  min-height: 0;
  height: 100%;
  border-radius: 12px;
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
}

.sla-column--fr {
  --sla-accent: #dc2626;
}

.sla-column--slabr {
  --sla-accent: #be123c;
}

.sla-column--pause {
  --sla-accent: #7c3aed;
}

.sla-column--risk {
  --sla-accent: #ea580c;
}

.sla-column::before {
  content: '';
  display: block;
  height: 3px;
  flex-shrink: 0;
  background: linear-gradient(90deg, var(--sla-accent), color-mix(in srgb, var(--sla-accent) 50%, transparent));
}

.sla-col-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 10px 12px;
  min-height: 48px;
  box-sizing: border-box;
  border-bottom: 1px solid var(--border-subtle);
  background: var(--bg-card);
}

.sla-col-heading {
  display: flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
}

.sla-col-accent {
  width: 3px;
  height: 28px;
  border-radius: 3px;
  background: var(--sla-accent);
  flex-shrink: 0;
}

.sla-col-heading-text {
  min-width: 0;
}

.sla-col-title {
  margin: 0;
  font-size: 12.5px;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1.25;
  letter-spacing: -0.01em;
}

.sla-col-sub {
  margin: 3px 0 0;
  font-size: 11px;
  font-weight: 500;
  color: var(--text-muted);
  line-height: 1.3;
}

.sla-col-count {
  flex-shrink: 0;
  min-width: 2.1rem;
  height: 30px;
  padding: 0 9px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 12.5px;
  font-weight: 750;
  color: var(--text-secondary);
  background: var(--bg-muted);
  border-radius: 8px;
  border: 1px solid var(--border-subtle);
}

/* Lista da coluna: scroll activo sem barra visível */
.sla-col-body {
  flex: 1;
  min-height: 0;
  padding: 12px;
  padding-bottom: 14px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  overflow-x: hidden;
  overflow-y: auto;
  scrollbar-gutter: auto;
  scrollbar-width: none;
  -ms-overflow-style: none;
}

.sla-monitor-host .sla-col-body::-webkit-scrollbar {
  width: 0;
  height: 0;
  display: none;
}

@media (max-width: 700px) {
  .sla-col-body {
    max-height: none;
  }
}

/* Ocupa toda a altura disponível na coluna (alinhamento com colunas vizinhas) */
.sla-empty {
  flex: 1 1 auto;
  min-height: 0;
  align-self: stretch;
  width: 100%;
  box-sizing: border-box;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  gap: 10px;
  padding: 28px 16px;
  margin: 0;
  border-radius: 10px;
  border: 1px dashed var(--border-strong);
  background: var(--bg-card);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}

.sla-empty-mark {
  display: block;
  width: 20px;
  height: 2px;
  border-radius: 1px;
  background: var(--border-strong);
  opacity: 0.65;
}

.sla-empty-text {
  margin: 0;
  font-size: 11px;
  font-weight: 500;
  color: var(--text-muted);
  max-width: 22ch;
  line-height: 1.45;
}

/* Cartões — bloco principal + rodapé fixo ao fundo do cartão */
.sla-card {
  display: flex;
  flex-direction: column;
  width: 100%;
  box-sizing: border-box;
  min-width: 0;
  background: var(--bg-card);
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  padding: 15px 16px 17px;
  cursor: pointer;
  transition:
    box-shadow var(--duration-fast) var(--ease-out),
    border-color var(--duration-fast) var(--ease-out);
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
  min-height: 0;
  flex-shrink: 0;
}

.sla-card-main {
  flex: 1 1 auto;
  min-width: 0;
  display: flex;
  flex-direction: column;
  padding-bottom: 2px;
}

.sla-card:hover {
  border-color: color-mix(in srgb, var(--primary) 26%, var(--border-subtle));
  box-shadow:
    var(--shadow-sm),
    0 0 0 1px color-mix(in srgb, var(--primary) 11%, transparent);
}

.sla-card:active {
  box-shadow: var(--shadow-xs);
}

.sla-card-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  min-height: 26px;
  margin-bottom: 10px;
}

.sla-card-number {
  display: inline-flex;
  align-items: center;
  font-size: 10.5px;
  font-weight: 700;
  color: var(--text-muted);
  letter-spacing: 0.06em;
  text-transform: uppercase;
  line-height: 1.2;
}

.sla-card-top .badge.sla-card-prio {
  flex-shrink: 0;
  font-size: 10px !important;
  padding: 3px 8px !important;
  border-radius: 6px !important;
  font-weight: 650 !important;
  line-height: 1 !important;
  margin: 0 !important;
}

.sla-card-subject {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-primary);
  letter-spacing: -0.015em;
  line-height: 1.42;
  margin: 0 0 10px;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  min-height: calc(1.42em * 2);
}

.sla-card-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 0 4px;
  min-width: 0;
}

.sla-card-avatar {
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: var(--primary-light);
  color: var(--primary);
  border: 1px solid color-mix(in srgb, var(--primary) 14%, transparent);
  font-size: 10px;
  font-weight: 750;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.sla-card-client {
  font-size: 11.5px;
  font-weight: 500;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sla-card-desk {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 10.5px;
  font-weight: 600;
  color: var(--text-secondary);
  margin-top: 8px;
  margin-bottom: 0;
  padding: 4px 8px;
  border-radius: 999px;
  background: color-mix(in srgb, var(--bg-muted) 92%, var(--bg-card));
  border: 1px solid var(--border-subtle);
  max-width: 100%;
  align-self: flex-start;
}

.sla-card-desk-mark {
  width: 5px;
  height: 5px;
  border-radius: 50%;
  flex-shrink: 0;
}

.sla-card-desk-name {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.sla-card-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  margin-top: auto;
  flex-shrink: 0;
  padding-top: 12px;
  border-top: 1px solid var(--border-subtle);
}

.sla-card-time {
  font-size: 11px;
  font-weight: 450;
  color: var(--text-muted);
  min-width: 0;
  line-height: 1.4;
  flex: 1 1 120px;
}

.sla-action-btn {
  appearance: none;
  margin-left: auto;
  padding: 6px 11px;
  border-radius: 8px;
  border: 1px solid var(--border-strong);
  background: var(--bg-muted);
  font-size: 11px;
  font-weight: 650;
  color: var(--text-primary);
  cursor: pointer;
  white-space: nowrap;
  flex-shrink: 0;
  transition:
    border-color var(--duration-fast) var(--ease-out),
    background var(--duration-fast) var(--ease-out),
    color var(--duration-fast) var(--ease-out);
}

.sla-action-btn:hover {
  border-color: var(--primary);
  background: var(--primary-light);
  color: var(--primary-hover);
}

.sla-action-btn:active {
  transform: scale(0.98);
}

body.dark .sla-metric-dot,
body.theme-dark .sla-metric-dot {
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.06);
}

@supports not (color: color-mix(in lab, red, blue)) {
  .sla-column::before {
    background: var(--sla-accent);
  }

  .sla-metric-dot {
    box-shadow: none;
    border: 1px solid var(--border-subtle);
  }

  .sla-card:hover {
    border-color: var(--border-strong);
    box-shadow: var(--shadow-sm);
  }

  .sla-card-desk {
    background: var(--bg-muted);
  }

  .sla-empty {
    background: var(--bg-card);
  }

  .sla-empty-mark {
    background: var(--border-strong);
    opacity: 1;
  }
}

/* Composer «Novo e-mail» — seletor de mesa */

.desk-selector-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.desk-select-card {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--bg-card);
  cursor: pointer;
  text-align: left;
  width: 100%;
  transition: border-color 0.15s ease, background 0.15s ease;
  font-family: var(--font);
}

.desk-select-card:hover {
  border-color: var(--primary);
  background: var(--primary-light);
}

.desk-select-color {
  width: 12px;
  height: 36px;
  border-radius: 4px;
  flex-shrink: 0;
}

.desk-select-info {
  flex: 1;
  min-width: 0;
}

.desk-select-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
}

.desk-select-email {
  font-size: 12px;
  color: var(--text-secondary);
  margin-top: 2px;
}

/* Meu Painel — chips na gaveta e zona de drop */
.personal-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: 6px;
  font-size: 12px;
  color: var(--text-primary);
  cursor: grab;
  transition: border-color 0.15s ease, background 0.15s ease;
  max-width: 260px;
}

.personal-chip:hover {
  border-color: var(--primary);
  background: var(--primary-light);
}

.personal-chip:active {
  cursor: grabbing;
}

.personal-drop-zone.drag-over {
  background: var(--primary-light) !important;
  outline: 2px dashed var(--primary);
  outline-offset: -2px;
  border-radius: var(--radius);
}
